Property Manager - Facility Management Services

Stay Vista; Lonavala; On-site; INR 600,000 - 900,000; Full time

Job summary

StayVista is seeking a Property Manager for Facility Management Services in Lonavla. You will oversee guest experiences, property readiness, and on-site staff, including housekeeping and security.

The role covers daily operations, maintenance, inventory, SOP adherence, budgeting, and guest delight programs to ensure service excellence. Minimum 2 years in hospitality or guest services with a focus on operations, staff management, and stakeholder liaison are required.

Qualifications

• Minimum 2 years in hospitality or guest services with a focus on operations and guest satisfaction.
• Ability to manage housekeeping, maintenance, and support staff effectively.
• Strong interpersonal skills to deliver exceptional guest experiences and resolve concerns efficiently.
• Proficiency in SOP implementation, inventory management, and financial oversight.

Responsibilities

• Oversee guest experiences, property readiness, and on-site staff including housekeeping, cooks, butlers, security, and gardeners.
• Manage daily operations, maintenance, inventory, and SOP adherence while resolving guest concerns.
• Coordinate with stakeholders and handle budgeting, financial oversight, and guest delight programs.

Skills

Property management

Operations management

Guest satisfaction

Staff coordination

Job description

Property Manager - Facility Management Services

2-3

Lonavla

Full-Time

Property Manager - Facility Management Services

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Property Manager at StayVista , you will oversee guest experiences, property readiness, and on-site staff, including housekeeping, cooks, butlers, security, and gardeners. You will manage daily operations, maintenance, inventory, and SOP adherence while resolving guest concerns and coordinating with stakeholders. Additionally, you will handle budgeting, financial oversight, and guest delight programs to ensure exceptional service and operational efficiency.

About You

• Minimum 2 years in hospitality or guest services with a focus on operations and guest satisfaction.
• Ability to manage housekeeping, maintenance, and support staff effectively.
• Strong interpersonal skills to deliver exceptional guest experiences and resolve concerns efficiently.
• Proficient in SOP implementation, inventory management, and financial oversight.
• Quick decision-maker with a proactive approach to handling challenges.
• Strong stakeholder management skills to liaise with internal teams and vendors.
• Ensuring high property standards, cleanliness, and service excellence.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Prior experience in managing luxury villas, resorts, or premium hospitality properties, with a strong focus on guest delight and service excellence.

Key Metrics: What you will drive and achieve

• Guest Satisfaction Score (based on direct and OTA feedback)
• Staff Efficiency & Adherence to SOPs
• Property Maintenance & Cleanliness Score
• Timeliness in Issue Resolution
• Inventory & Asset Management Accuracy
• Curious : Here, your curiosity fuels innovation.
• User-Centric : You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing- because we’re all about continuous improvement.
• Trust : Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.