Property Manager

Royal York Property Management; Jaipur; Remote; INR 2,063,000 - 2,476,000; Full time

Job summary

Royal York Property Management is seeking an experienced Property Manager to oversee owner and tenant relations across active residential files. This role emphasizes proactive communication, organization, and disciplined CRM usage in a remote setting with Eastern Time hours.

Direct property-management experience is preferred but not required; strong client-service managers with multi-file ownership will be considered for top-range compensation.

Qualifications

• 3–5+ years in property management or related client services.
• Ability to manage multiple clients and properties simultaneously.
• Excellent written and spoken English.
• Experience with CRM and task-management systems.
• Strong follow-up and documentation accuracy.

Responsibilities

• Act as the main point of contact for property owners and tenants throughout the management relationship.
• Manage multiple active clients, properties and files with strong organization and follow-through.
• Provide proactive updates so owners understand what is happening, what is pending and what comes next.
• Handle time-sensitive property and tenancy matters with urgency and professionalism.
• Coordinate next steps between owners, tenants, internal departments, vendors and service providers.
• Collect, review and track required property, owner and tenant documentation.
• Maintain complete CRM records, including notes, tasks, follow-ups, updates and file movement.
• Identify stalled files and client concerns before they elevate.
• Escalate serious issues promptly and protect client satisfaction.

Skills

Client management

CRM systems

Communication skills

Time management

English proficiency

Independent work

Tools

CRM software

Job description

Job Description:

Property Manager

C$30,000–C$36,000 Annually | Full-Time | Remote | Eastern Time Hours

The Opportunity

Royal York Property Management is hiring experienced Property Managers to manage the owner and tenant experience across active residential property-management files.

Direct property-management experience is preferred but not required. Strong account, portfolio or client-service managers with experience managing multiple files, relationships and escalations are encouraged to apply.

What You’ll Do

• Act as the main point of contact for property owners and tenants throughout the management relationship.
• Manage multiple active clients, properties and files with strong organization and follow-through.
• Provide proactive updates so owners understand what is happening, what is pending and what comes next.
• Handle time-sensitive property and tenancy matters with urgency, professionalism and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors and other service providers.
• Collect, review and track required property, owner and tenant documentation.
• Maintain complete CRM records, including notes, tasks, follow-ups, updates and file movement.
• Identify stalled files, missed follow-ups, client concerns and service problems before they elevate.
• Escalate serious issues promptly and use sound judgment to protect client satisfaction.
• Support a structured, process-driven property-management experience from onboarding through ongoing management.

Requirements

• Three to five or more years of property management, account management, client success, client services, relationship management or comparable client-ownership experience.
• Proven ability to manage multiple clients, properties, accounts or active files simultaneously.
• Strong communication skills and confidence handling owner, tenant or client concerns.
• Strong process discipline and comfort working within a structured CRM and task-management system.
• Strong follow-up habits, task management and documentation accuracy.
• Ability to remain calm under pressure and prioritize quickly in a high-volume environment.
• Professional judgment when handling complaints, escalations, deadlines and sensitive client matters.
• Ability to work independently during Eastern Time business hours.
• Excellent written and spoken English.

Nice to Have

• Direct property-management, leasing, real estate operations or housing-related experience.
• Experience supporting both clients and end users, such as owners and tenants or customers and service providers.
• Experience working with North American clients.
• Experience in a high-volume, service-based, operations-heavy or SLA-driven environment.
• Experience coordinating maintenance, leasing, payments, documentation or service-provider activities.
• Comfort using AI and other tools to improve documentation, reporting, summaries and internal efficiency.

Remote Technology Requirements

• Dual-monitor setup
• Computer with at least 16GB of RAM
• Reliable internet connection of at least 100 Mbps
• Webcam
• Noise-cancelling headset
• Professional and quiet environment for calls

Compensation

Total annual compensation ranges from C$30,000 to C$36,000, based on experience, qualifications and performance. Candidates with direct property-management experience, strong owner and tenant communication skills, and proven success managing a high volume of active files may be considered near the top of the range. Complete details regarding base compensation and performance bonuses will be shared during the interview process.