Property Manager

KAPS; India; Remote; INR 500,000 - 800,000; Full time

Job summary

KAPS is hiring a full-time Remote Property Manager based in India to support US multifamily properties. The role covers resident relations, lease administration, rent collection, maintenance coordination, and reporting, working with on-site teams and US managers during US business hours from night shift.

Ideal candidates have property management or back-office experience, proficiency with major PM software, strong English communication, and solid organizational skills.

Qualifications

• Experience in property management, multifamily housing, leasing, rent collection, or related back-office support (US real estate experience preferred).
• Hands-on experience with property management software listed above.
• Excellent written and verbal English communication for interactions with US residents, vendors, and managers.
• Basic financial and accounting understanding, such as budgeting and reviewing property reports.
• Strong organizational and time-management skills for multiple properties and deadlines.
• Proficiency with MS Office / Google Workspace.
• Customer-focused and able to work independently in a remote setting.
• Bachelor's degree preferred; certifications or training in property management or real estate are a plus.

Responsibilities

• Serve as contact for residents by phone, email, and chat; resolve inquiries and escalations.
• Administer leases: applications, move-ins, move-outs, renewals, notices, and documentation.
• Post and track rent payments; follow up on delinquencies and tenant ledgers.
• Create and follow up on maintenance work orders; coordinate with vendors and on-site techs.
• Update online listings and support marketing, leasing, and resident retention activities.
• Assist with budgets, financial reports, and property performance reports.
• Provide daily status updates to US-based managers and collaborate with internal teams to meet deadlines.

Skills

English communication

Time management

Customer service

Remote work discipline

Education

Bachelor's degree

Tools

AppFolio

Yardi

RealPage

Entrata

Buildium

MS Office / Google Workspace

Job description

KAPS is an outsourcing company that provides remote operations support to multifamily real estate companies in the United States. Our India-based team works as an extension of our clients' property management, leasing, accounting, and maintenance teams, helping them run their communities efficiently and deliver reliable, high-quality service to residents.

Role Description

This is a full-time, remote (work-from-home) Property Manager role based in India, supporting US multifamily properties. The role works the graveyard (night) shift to align with US business hours. You will handle day-to-day property operations, including resident relations, lease administration, rent collection, maintenance coordination, and reporting, while working closely with on-site teams and US-based managers.

Key Responsibilities

• Serve as a point of contact for residents by phone, email, and chat; resolve inquiries, complaints, and escalations professionally.
• Administer leases: process applications, move-ins, move-outs, renewals, notices, and lease documentation.
• Post and track rent payments, follow up on delinquencies, and maintain accurate tenant ledgers.
• Create, assign, and follow up on maintenance work orders; coordinate with vendors and on-site technicians to ensure timely repairs.
• Update online listings and support marketing, leasing, and resident retention activities.
• Assist with budgets, financial reports, and property performance reports.
• Provide daily status updates to US-based managers and collaborate with internal teams to meet deadlines and service standards.

Qualifications

• Experience in property management, multifamily housing, leasing, rent collection, or related back-office support (US real estate experience strongly preferred).
• Hands-on experience with property management software such as AppFolio, Yardi, RealPage, Entrata, or Buildium.
• Excellent written and verbal English communication skills for interacting with US residents, vendors, and managers.
• Basic financial and accounting understanding, such as budgeting, expense tracking, and reviewing property reports.
• Strong organizational and time-management skills, with the ability to handle multiple properties, tasks, and deadlines.
• Proficiency with MS Office / Google Workspace (email, spreadsheets, document management).
• Customer-focused, professional, and solutions-oriented approach; able to work independently in a remote setting.
• Bachelor's degree preferred; certifications or training in property management or real estate are a plus.

Work Requirements

• Full-time, remote (work from home) position based in India.
• Graveyard (night) shift aligned with US business hours, including flexibility as business needs require.
• Reliable high-speed internet, a laptop/desktop, a quiet workspace, and power backup.