Property & Guest Relations Manager

Global Consulting GC.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job description

Hiring – Property & Guest Relations Manager | Revenue Growth & Real Estate Investment Strategy

Position: Property & Guest Relations Manager

Industry: Hospitality | Vacation Rentals | Property Management | Real Estate Investments

Employment Type: Full-Time

Experience: 0–5 Years | Candidates with Relevant Skills Welcome

About Weekend Villa

Weekend Villa – A Mountain Retreat is a private luxury villa destination in Karjat, surrounded by scenic mountains and nature.

We offer a relaxing getaway for families, friends, corporate groups, private celebrations and weekend travellers.

We are looking for a smart, commercially driven and customer-focused Property & Guest Relations Manager who can take responsibility for guest relationships, property operations, business development and revenue growth.

The selected candidate will also support management in researching and evaluating real estate investment opportunities, vacation rental properties and future hospitality expansion strategies.

This is not just a property administration role. We are looking for someone who can actively contribute to increasing bookings, improving profitability, building customer relationships and identifying new business opportunities.

1. Property Management & Operations

• Oversee day-to-day operations of Weekend Villa.
• Coordinate with caretakers, housekeeping, maintenance teams and vendors.
• Ensure the property is clean, maintained and guest-ready.
• Monitor property inventory, supplies, utilities and maintenance requirements.
• Coordinate guest check-ins, check-outs and property inspections.
• Maintain operational records, expenses and property-related reports.
• Identify opportunities to improve service quality and reduce operating costs.

2. Customer Relationship Management & Guest Experience

• Handle customer enquiries through WhatsApp, telephone, email and online booking platforms.
• Build strong relationships with guests before, during and after their stay.
• Respond to booking enquiries, provide quotations and follow up to convert leads.
• Manage guest feedback, complaints and service requests professionally.
• Encourage repeat bookings, referrals and positive online reviews.
• Maintain a customer database and CRM for future marketing and promotions.
• Develop relationships with corporate customers, travel planners and event organisers.
• Develop strategies to increase villa bookings, occupancy and monthly revenue.
• Manage listings and booking enquiries across Airbnb, Booking.com and other online travel platforms.
• Optimise pricing for weekends, weekdays, holidays and peak seasons.
• Promote villa packages for family vacations, corporate outings, birthdays, private events and celebrations.
• Identify opportunities for direct bookings to improve profitability.
• Coordinate digital marketing, social media campaigns and promotional offers.
• Build partnerships with travel agents, corporate organisations and event planners.
• Track enquiries, booking conversions, occupancy, revenue and customer acquisition.
• Prepare monthly revenue reports and recommend improvements.

4. Business Development & Strategic Partnerships

• Identify new customer segments and opportunities to expand the villa business.
• Develop corporate booking packages and long-term business relationships.
• Explore partnerships with event management companies, travel agencies and hospitality platforms.
• Research competitors, market demand, customer preferences and pricing.
• Recommend new services, experiences and packages to increase revenue per booking.
• Support management in planning future business expansion.
• Research potential real estate investment opportunities in Karjat, Mumbai, Pune and other emerging destinations.
• Identify villas, holiday homes, land parcels and hospitality properties with potential for investment.
• Analyse property prices, rental income potential, occupancy and expected returns.
• Prepare comparative market analyses and preliminary investment feasibility reports.
• Evaluate opportunities for acquiring, leasing or managing additional vacation rental properties.
• Coordinate with property owners, brokers, developers and real estate consultants.
• Research property appreciation potential, infrastructure development and tourism growth.
• Present investment recommendations and expansion opportunities to management.

6. Reporting, Analytics & Management Coordination

• Maintain booking trackers, guest databases, revenue reports and operational records.
• Prepare weekly and monthly business performance updates.
• Monitor key performance indicators such as occupancy, booking conversion, average booking value and guest satisfaction.
• Track operating expenses and property profitability.
• Use Excel, Google Sheets and other tools to analyse performance.
• Coordinate directly with management on operational improvements, investment research and revenue targets.

Who Can Apply?

We welcome candidates from hospitality, property management, real estate, customer relationship management, sales, marketing and business development backgrounds.

• Graduates or undergraduates from B.Com, BBA, BMS, BA, B.Sc, Hospitality, Hotel Management, Real Estate or related fields.
• Preferably 1–5 years of relevant experience.
• Strong spoken and written English communication skills.
• Confident in handling customers, negotiations and booking enquiries.
• Good knowledge of Microsoft Excel, Google Sheets, WhatsApp Business and online platforms.
• Interest in real estate investments, property valuation and business growth.
• Strong analytical, organisational and problem-solving abilities.
• Self-motivated individuals comfortable taking ownership of responsibilities.
• Willingness to travel between Mumbai and Karjat when required.

Candidates with experience in Airbnb, Booking.com, vacation rentals, resorts, hotels, real estate sales or property management will have an advantage.

What Makes This Opportunity Different?

• Direct involvement in managing and growing a luxury villa business.
• Exposure to hospitality operations, sales, marketing and customer relationship management.
• Opportunity to contribute to business revenue and profitability.
• Hands-on involvement in real estate investment research and property expansion.
• Work closely with management on business development and strategic decisions.
• Opportunity to grow into a broader property management and business leadership role.

Key Performance Expectations

The selected candidate will be expected to contribute towards:

• Increasing monthly booking revenue and villa occupancy.
• Improving enquiry-to-booking conversion rates.
• Building a strong repeat-customer and referral network.
• Increasing corporate and group bookings.
• Maintaining high guest satisfaction and property standards.
• Improving operational efficiency and profitability.
• Identifying promising real estate investment and business expansion opportunities.

Primary Office: Global Consulting (GC)

401, Crescent Avenue, The Avenue, IA Project Rd, Chimatpada, Marol, Andheri East, Mumbai, Maharashtra – 400059.

Property Location: Weekend Villa – A Mountain Retreat, Villa No. 1, Vadap, Karjat, Maharashtra.

Travel to the villa and other property locations may be required.