Project X Placements Looking for Technical Support Associate (Fresher-Experienced) at Gurgaon, [...]

Project X Placements; Gurugram District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a leading multinational BPO as a Technical Support Associate, where you will provide exceptional customer support for Adobe software. In this role, you'll troubleshoot issues, assist clients with installations, and document resolutions in a CRM system. This position offers night shifts with a dynamic team and a supportive work environment. Enjoy perks like performance incentives, free meals, and comprehensive health benefits. If you're passionate about technology and customer service, this is a fantastic opportunity to grow your career in a vibrant setting.

Benefits

Both Side Cab Service

Free Meals

PF & Medical Benefits

Commuter assistance

Flexible schedule

Health insurance

Leave encashment

Paid sick time

Paid time off

Provident Fund

Qualifications

• Graduation is mandatory with 6+ months experience in Technical Support.
• Excellent communication skills are essential for this role.

Responsibilities

• Provide support to customers on the phone and via remote access.
• Diagnose and troubleshoot Adobe software problems for clients.

Skills

Excellent communication skills

Technical knowledge

Problem-solving skills

Troubleshooting skills

Education

Graduation

Job description

ROLES AND RESPONSIBILITIES

• Provide support to customers/clients on the phone, and remote access.
• Diagnose and troubleshoot Adobe software problems and help customers install applications and programs.
• Installation and configuration of Adobe professional software applications.
• Use email applications to give clients quick answers to simple IT issues.
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS

• Company: Leading Multinational BPO
• Process: Leading Software Brand
• Post: Technical Support Associate
• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 5 Days (Rotational)
• Offs: 2 Days (Rotational)

PERKS & BENEFITS

• Salary: Upto ₹27,000 (₹32,000 CTC) Monthly + ₹2,000 PLI
• Incentives: Performance Based
• Both Side Cab Service
• Free Meals
• PF & Medical Benefits

SELECTION CRITERIA

• Graduation Mandatory
• 06+ months of experience in Technical Support / International Customer Support
• Graduate Freshers with excellent communication skills
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

• Excellent communication skills (verbal & written)
• Must possess sound technical knowledge
• Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE

• Round 1 – HR (Telephonic)
• Round 2 – Voice and Accent (Telephonic/ Video Call)
• Round 3 – Ops (Telephonic/ Video Call)
• Round 4 – AMCAT (Online)
• Round 5 – Mettle Test (Online)
• Round 6 – Versant (Voice & Written)

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹32,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

Language:

• Excellent English (Required)