Project Manager L1

Wipro; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading digital transformation company is seeking a Project Manager to manage project delivery and client relationships. The ideal candidate will have 8-10 years of experience in ensuring operational excellence and governance in project execution, with a strong focus on optimizing customer satisfaction and managing team performance. This role includes responsibility for compliance, quality assurance, and driving innovation within project workflows.

Qualifications

• 8-10 years of experience in project management roles.
• Experience in managing delivery and governance of projects.
• Strong skills in client relationship and team management.

Responsibilities

• Manage delivery of projects and ensure customer satisfaction.
• Conduct regular meetings with clients to understand needs.
• Monitor project performance and ensure compliance with SLAs.

Skills

Delivery Management

Client Relationship Management

Operational Excellence

Talent Management

Job description

Project Manager L1 – Wipro

Project Manager L1 – Wipro

Manage delivery of a project driving operations and delivery governance, ensuring the right talent supply chain optimizes customer satisfaction and cost of delivery.

Responsibilities

• Delivery Management:
  • Ensure seamless delivery of projects.
  • Deploy optimum project delivery structure post transition/migration phase by evaluating budget, costs, risks and staffing requirements.
  • Create quarterly project charters with well‑defined weekly trajectories as per project specifications and ensure 100% adherence to schedule, quality, effort and cost.
  • Ensure 100% compliance to Project SLAs, information security protocols and other contractual obligations.
  • Monitor and take appropriate actions on internal and external audit findings to ensure no major non‑compliance or deviation from the SLA.
  • Liaise between customers and internal technical delivery team to drive project health by adhering to organizational norms of project metrics.
  • Drive various project‑related audits (quality, customer, ISO, etc.) and ensure zero non‑compliance.
  • Conduct periodic cadence with the quality team to proactively resolve issues and possible escalations.
  • Conduct periodic cadence with the Workforce Management Group (WMG) to ensure 100% fulfillment as per program/project requirements.
  • Regularly audit QA status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes.
  • Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms.
  • Ensure expected ramp‑down (ERD) compliance as committed in MSA.
• Client Relationship Management:
  • Engage with clients to deploy opportunities across solution lines and create a stronger value proposition.
  • Conduct regular customer connects (meetings, visits, video‑conference) and participate in Management Review Meetings (MRM) with client management to understand current and future needs and seek feedback to improve delivery methodology, timelines and resource allocation.
  • Identify and close early warnings on a project to avoid customer escalations.
  • Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ADH with the client leadership team to drive improvement actions and mine for new portfolio opportunities.
  • Design and monitor project performance dashboards/reports with the clients periodically.
• Delivery Governance:
  • Create weekly/monthly/quarterly MIS and reports to monitor and track overall project.
  • Conduct periodic reviews with the delivery team on operational, quality and fulfilment parameters and generate new ideas and implementation actions.
  • Identify and resolve potential risks or early warning signs on project delivery to drive zero surprise escalations and eliminate revenue leakage.
  • Escalate deviations from the project charter to delivery managers in terms of schedule, effort, cost and infrastructure, minimizing process exceptions.
  • Review and monitor revenue allocations/realisation to avoid OB revenue leakage.
  • Provide inputs to delivery leadership team on overall delivery performance parameters at project/program level during reviews.
• Operational Excellence – Automation Focus:
  • Perform Pareto analysis per incident counts to identify automation opportunities and drive value add across the project.
  • Deploy next‑generation hyper‑automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery.
  • Interact and engage with tools team to bring in new tools to automate certain pointers or eliminate noise.
• Innovation Focus:
  • Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity.
  • Drive value add and BVMs; ensure management showcases them to customers in MRM & QBR to drive growth.
  • Plan and conduct periodic idea campaigns to generate new solutions to problems/define better ways of working.
• Knowledge Management & Sharing:
  • Drive internal knowledge sharing initiatives at Wipro by conducting internal training sessions, sharing best practices and learnings.
  • Deploy the Wipro knowledge management portal across the account and monitor & track trainings.
• Capability Development & Talent Pipeline Creation:
  • Demand forecasting in line with business requirements.
  • Anticipate attrition and ensure right talent supply chain to deliver the project.
  • Spearhead quarterly demand forecasting and resource planning aligned to project requirements.
  • Create and deploy a workplan to fulfil demand from all talent channels, including external hiring in coordination with WMG/CMWG and Talent Acquisition team.
  • Plan and drive rotations for seed positions and ensure replacement plans ahead of rotations.
  • Fresher engagement program – ensure stable arrangement and assimilation of rookies.
• Team Management – Talent Management:
  • Forecast talent requirements as per current and future business needs.
  • Hire adequate and right resources for the team.
  • Ensure adequate onboarding, training and build internal talent pool for career progression.
  • Manage team attrition and drive diversity in leadership positions.
  • Set goals, conduct timely performance reviews and provide constructive feedback.
  • Lead and drive engagement initiatives, track satisfaction scores and acknowledge high performers.

Deliverables

• Client satisfaction metrics – PCSAT, brand score, customer references, SDR/QBR %, pulse score, zero surprise delivery escalation, adherence to project charter.
• Operational efficiency metrics – contractual adherence %, quality index, utilisation %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% click‑to‑bill usage, SAP loss for T&M projects.
• Financials – revenue target achievement, operating margin %, revenue leakage, revenue per employee, CR realization target, process exception minimisation, bench cost % of total cost, underrun % target, effort saving initiatives.
• Capability building – attrition %, critical talent attrition %, training on new age skills, behavioural skills training %, diversity ratio, localisation targets, rookie assimilation TATs, offshore mix.
• Team management – team attrition %, employee satisfaction score.

Experience: 8‑10 years

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