Project Manager II

Zeta; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology company in Bengaluru is looking for a Project Manager with 4-8 years of experience to oversee operations and manage stakeholder communications. The ideal candidate should possess strong operational and delivery management skills, along with familiarity with cloud platforms such as AWS. The role involves ensuring the smooth execution of releases, tracking project statuses, and conducting regular reviews. Zeta is committed to diversity and encourages applicants from various backgrounds to apply.

Qualifications

• 4-8 years of experience in Project Management.

Responsibilities

• Ensure no posts/messages across support channels remain unaddressed.
• Align with SRE teams as needed.
• Regularly review calendar and schedule requested calls.
• Validate all changes are correctly tagged.
• Maintain accurate SaaS-cluster mappings across platforms.

Skills

Operational Management

Stakeholder Communication

Conflict Resolution

Analytical Thinking

Cloud Platforms (AWS)

Budgeting

Resource Planning

Education

B.Tech

Job description

Responsibilities

• Ensure no posts/messages across support channels, chats, or groups remain unaddressed
• Highlight leader‑specific queries for timely attention
• Align with SRE teams as needed
• Ensure all SRE‑related emails are acknowledged and actioned
• Regularly review calendar (start, during, and end of day)
• Ensure RSVPs are shared/requested for all meetings
• Schedule requested calls immediately
• Ensure no CMR/eCMR has missing planned start dates
• Validate all Olympus changes are correctly tagged
• Review scoped changes for completeness, accuracy, and impact diffs
• Drive CAB alignment, approvals, and calls
• Coordinate change communications and downtime windows
• Collaborate on dependencies (EOD runs, Day‑1 readiness, demos)
• Proactively unblock execution issues
• Maintain CMR hygiene, reports, and pipeline cleanup
• Ensure all required fields are updated and accurate
• Maintain Downtime Tracker with validated impact analysis
• Coordinate issue resolution during demos with stakeholders
• Ensure no EOD issues (Prod/UAT) remain unaddressed
• Validate EOD tracker data accuracy
• Ensure internal demo scripts run successfully
• Drive same‑day resolution or expedite blockers
• Ensure no stale CMRs, INCs, or RCAs; prevent SLA breaches
• Drive closure through proactive follow‑ups and email communication
• Maintain incident hygiene (correct mapping, linking, field updates)
• Escalate SLA breaches promptly
• Conduct/ensure BRC reviews for Sev‑1 & Sev‑2 RCAs
• Publish monthly governance deck within first 2 working days
• Update SLO metrics at the start of each month
• Maintain accurate tracking and reporting across all governance areas
• Oversee new service/cluster onboarding with correct SaaS mapping
• Ensure tenant and CSN onboarding documentation & sign‑offs
• Maintain accurate SaaS‑cluster mappings across all platforms (Ryze, Olympus, Sparrow, etc.)
• Ensure no null values in planned/actual deployment fields
• Maintain accurate SaaS mapping (no “None” cases)
• Enforce complete and correct data across systems and trackers
• Act as a central coordinator across SRE, CS, and stakeholders
• Proactively identify risks, unblock dependencies, and allocate issues
• Ensure smooth execution of releases, demos, and operations

Skills

• Strong operational and delivery management
• Excellent communication, stakeholder, and conflict‑resolution skills
• Data‑driven decision‑making and analytical thinking
• Budgeting, cost analysis, and resource planning
• Familiarity with cloud platforms (AWS)

Experience and Qualification

• Experience Landscape: 4–8 years of experience in Project Management
• Education/Pedigree: B.Tech

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.