Project Manager - Content Operations

Khan Academy; India; Remote; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive salary

Remote-friendly workplace

Fun team events and board game nights

Job summary

A global education nonprofit is seeking a full-time role focused on managing state documentation and content operations. This remote opportunity requires strong project management skills and the ability to liaise with various teams effectively. Responsibilities include maintaining a repository of partner interactions, directing content publishing tasks, and ensuring content alignment with platform standards. The position offers a competitive salary and remote-friendly workplace, with occasional travel required.

Qualifications

• Strong project management skills to handle multiple tasks across teams.
• Experience with content cleaning and publishing operations.
• Ability to communicate effectively and manage team dynamics.

Responsibilities

• Maintain a repository of partner interactions and project statuses.
• Triage US-assigned Jira tickets to the appropriate teams.
• Direct interns to manage content publishing tasks.
• Triage and route tickets to the appropriate Math/Science/Localization leads, ensuring deadlines are met.
• Own the Last Mile of content publishing: video descriptions, SEO, thumbnails, timestamps.
• Direct interns/vendors to execute tasks with quality control for content teams.
• Act as neutral driver for projects across teams (e.g., English Math vs. English Science).
• Enforce timelines and follow-ups where authority is split.
• Ensure content adheres to platform hygiene standards during scaling of 1,300+ videos.

Skills

Project Management

Content Optimization

Cross-Functional Collaboration

Timestamps

Content publishing

Vendor management

Cross-functional coordination

Jira

Tools

Jira

Job description

About Khan Academy

Khan Academy is a fast-paced nonprofit on a mission to provide free, world-class education for anyone, anywhere. We reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empower learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.

About Khan Academy India

Khan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allows students to master key concepts at a pace that’s right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps, and YouTube channels. These learners include both independent learners accessing us at home, and teacher-directed learners in schools. Our focus is to reach the underserved by making our content accessible in local languages and by working with large public school systems. Khan Academy is already available in Assamese, Hindi, Hinglish, Kannada, Gujarati, Tamil, Marathi, and Punjabi.

About The India Content Team

Our content team in India includes content creators who make thousands of awesome videos, articles, and practice questions aligned with the Indian curriculum to help both teachers and students. We are actively working on content localization in other regional languages as well, which means the content we co-create reaches a wider number (both nationally and globally), thereby quintupling the impact.

About The Role

This is a full-time, 12-month contract position.

• Partner & State Documentation
  • Maintain a centralized, personnel-agnostic repository of all state partner interactions, MOUs, and project statuses.
  • Ensure zero loss of context during FTC/Consultant transitions.
• Global Liaison (US/Jira)
  • Serve as the primary recipient for US-assigned Jira tickets.
  • Triage and route tickets to the appropriate Math/Science/Localization leads, ensuring deadlines are met without overwhelming functional managers.
• Content Hygiene & Publishing Operations
  • Own the "Last Mile" of content publishing: Video descriptions, SEO optimization, Thumbnails, and Timestamps.
  • Manage Interns/Vendors: Direct interns to execute these tasks, ensuring quality control without diverting the English/Science teams from content creation.
• Cross-Functional Tracking
  • Act as the neutral driver for projects involving multiple teams (e.g., English Math vs. English Science).
  • Enforce timelines and follow-ups where functional authority is split.
• Platform Alignment
  • Ensure all content adheres to platform hygiene standards (Khan Academy specifics) during the upcoming scaling of 1,300+ videos.

Location

This is a remote working opportunity. You will have the liberty to work from your home. Some travel may be required (about 2 or 3 times a quarter).

Perks and Benefits

• Competitive salary
• Remote-friendly workplace, i.e. option to work from home
• Fun team events and board game nights

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.