Project Manager - Associate

JPMorgan Chase & Co.; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

JPMorgan Chase & Co. in Bengaluru seeks a senior Client Tax Operations & E-Invoicing Lead to set and drive organizational objectives, partnering with global teams to deploy e-invoicing services.

You will oversee requirements, user stories, interlocks, and testing, while maintaining strong controls and client satisfaction. The role requires 8+ years in operations, tax program exposure, and a solid SDLC background.

Qualifications

• Graduate or Post-Graduate degree.
• 8+ years of experience in operations.
• Experience with indirect tax programs such as e-invoicing.
• Familiarity with Taxation and Tax Operations across markets.
• Good understanding of the SDLC.
• Minimum 4 years as a business analyst and tester.
• Strong skills in communication and documentation.
• Ability to operate in a high standards risk and control environment.
• Experience in client service and relationship management.
• Strategic planning and execution with hands-on approach.
• Proficiency in MS Office and AI tools.

Responsibilities

• Analyze requirements and draft clear user stories.
• Drive program working groups to resolve questions, define interlocks, estimate, build, and test deliverables.
• Partner with global LOB Operations teams to execute e-invoicing services.
• Maintain a strong, stable operational environment with robust controls.
• Embed a client-centric approach to maximize client experience.
• Ensure ongoing compliance with applicable laws across markets.
• Coach teams in soft skills and technical training; support talent management.
• Communicate through a clear, regular plan with stakeholders.
• Apply end-to-end process expertise across SOPs, validation points, and international tax reclaims.
• Influence technology enhancements by articulating stakeholder needs and leading change management.
• Develop and implement tools to improve quality and accuracy, identify efficiency opportunities.

Skills

Stakeholder mgmt

SDLC

AI tools

MS Office

Communication

Risk & controls

Client service

Business analysis

Education

Graduate or Post-Graduate degree

Tools

Alteryx

Tableau

UI Path

Job description

You are a strategic thinker passionate about driving solutions in Client Tax Operations & E-Invoicing. You have found the right team.

As “Client Tax Operations & E-Invoicing Professional / Lead” within our Client Tax Operations (India Utility), you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Analyze requirements and draft clear user stories.
• Drive program working groups to resolve open questions, define interlocks, estimate, build, and test deliverables.
• Partner with global LOB Operations teams to execute e-invoicing services.
• Maintain a strong and stable operational environment with robust controls, checks, and balances.
• Embed a client-centric approach across the team to maximize client experience.
• Ensure ongoing compliance with applicable laws and regulations across markets.
• Coach teams through soft-skill development and technical training while supporting talent management, retention, succession planning, and critical coverage.
• Communicate consistently through a clear, regular communication plan across stakeholders.
• Apply end-to-end process expertise across SOPs, validation points, and international tax reclaims processing.
• Influence technology enhancements by articulating stakeholder needs and leading change management initiatives.
• Develop and implement tools to improve quality and accuracy, identify efficiency opportunities, and execute changes in a controlled manner.

Required qualifications, capabilities and skills

• Graduate or Post-Graduate degree.
• Minimum 8 years of experience in operations.
• Experience working with indirect tax programs such as e-invoicing.
• Familiarity with Taxation and Tax Operations across multiple markets.
• Good understanding of the SDLC.
• Minimum 4 years of experience as a business analyst and tester.
• Excellent verbal, written, and documentation skills with clear, concise, logical writing.
• Ability to operate in a high standards risk and control environment.
• Experience in client service and relationship management, communicating complex issues with internal and external stakeholders.
• Strong strategic planning and execution skills with a hands‑on approach.
• Proficiency in MS Office (including Outlook, PowerPoint, Excel, Word, Project) and AI tools.

Preferred qualifications, capabilities and skills

• Relevant tax market knowledge or industry experience.
• Knowledge of financial markets and the banking industry.
• Advanced knowledge of Alteryx, Tableau, and UI Path.