Project Manager - Associate

JPMorganChase; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

JPMorganChase in Bengaluru seeks a seasoned Client Tax Operations & E-Invoicing Professional to shape objectives and drive consistent results.

You will lead strategic initiatives, draft user stories, and coordinate cross-functional programs across markets, ensuring robust controls and client-centric outcomes.

Qualifications

• Graduate or Post-Graduate degree.
• 8+ years of operations experience.
• Experience with indirect tax programs like e-invoicing.
• Familiarity with taxation across markets.
• Solid SDLC understanding.
• 4+ years as a business analyst and tester.
• Excellent written and verbal communication skills.
• Comfortable in high risk and control environments.
• Experience in client service and stakeholder communication.
• Strong strategic planning and execution with hands-on approach.
• Proficient in MS Office and AI tools.

Responsibilities

• Analyze requirements and draft clear user stories.
• Lead program working groups to resolve questions, define interlocks, estimate, build, and test deliverables.
• Partner with global LOB Operations teams to execute e-invoicing services.
• Maintain a strong and stable operational environment with robust controls, checks, and balances.
• Embed a client-centric approach across the team to maximize client experience.
• Ensure ongoing compliance with applicable laws and regulations across markets.
• Coach teams through soft-skill development and technical training while supporting talent management.
• Communicate consistently through a clear, regular communication plan across stakeholders.
• Apply end-to-end process expertise across SOPs, validation points, and international tax reclaims processing.
• Influence technology enhancements by articulating stakeholder needs and leading change management initiatives.
• Develop and implement tools to improve quality and accuracy, identify efficiency opportunities, and execute changes in a controlled manner.

Skills

Strategic planning

Communication

Analytical thinking

Project coordination

Risk & controls

Education

Graduate or Post-Graduate degree

Tools

MS Office

AI tools

Alteryx

Tableau

UI Path

Job description

Job Description

You are a strategic thinker passionate about driving solutions in

Job Description

You are a strategic thinker passionate about driving solutions in Client Tax Operations & E-Invoicing. You have found the right team.

As “Client Tax Operations & E-Invoicing Professional / Lead” within our Client Tax Operations (India Utility), you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Analyze requirements and draft clear user stories.
• Drive program working groups to resolve open questions, define interlocks, estimate, build, and test deliverables.
• Partner with global LOB Operations teams to execute e-invoicing services.
• Maintain a strong and stable operational environment with robust controls, checks, and balances.
• Embed a client-centric approach across the team to maximize client experience.
• Ensure ongoing compliance with applicable laws and regulations across markets.
• Coach teams through soft-skill development and technical training while supporting talent management, retention, succession planning, and critical coverage.
• Communicate consistently through a clear, regular communication plan across stakeholders.
• Apply end-to-end process expertise across SOPs, validation points, and international tax reclaims processing.
• Influence technology enhancements by articulating stakeholder needs and leading change management initiatives.
• Develop and implement tools to improve quality and accuracy, identify efficiency opportunities, and execute changes in a controlled manner.

Required Qualifications, Capabilities And Skills

• Graduate or Post-Graduate degree.
• Minimum 8 years of experience in operations.
• Experience working with indirect tax programs such as e-invoicing.
• Familiarity with Taxation and Tax Operations across multiple markets.
• Good understanding of the SDLC.
• Minimum 4 years of experience as a business analyst and tester.
• Excellent verbal, written, and documentation skills with clear, concise, logical writing.
• Ability to operate in a high standards risk and control environment.
• Experience in client service and relationship management, communicating complex issues with internal and external stakeholders.
• Strong strategic planning and execution skills with a hands-on approach.
• Proficiency in MS Office (including Outlook, PowerPoint, Excel, Word, Project) and AI tools.

Preferred Qualifications, Capabilities And Skills

• Relevant tax market knowledge or industry experience.
• Knowledge of financial markets and the banking industry.
• Advanced knowledge of Alteryx, Tableau, and UI Path.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.