Project Manager, AI Delivery & Client Engagement | On Site | Gurugram

Crossing Hurdles; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Crossing Hurdles is an AI training-talent partner focused on building expert contributor teams for AI labs and data companies. This role involves owning one to two accounts end-to-end, setting up projects from specs to working instructions, and ensuring throughput and quality through daily allocations and weekly targets.

You will engage with clients through recurring calls and status notes, manage escalation processes, and build dashboards for performance and payout tracking.

Qualifications

• 1 to 4 years in project management, program management, delivery, client servicing, consulting or operations.
• A track record of owning a client relationship, not just a task list.
• Strong written English. Client communication in this role is almost entirely written.
• Fluency in spreadsheets, and the instinct to build a tracker rather than ask for a status update.
• SQL, Python or a BI tool is a plus.

Responsibilities

• Own one or two accounts end to end; be the client and delivery team contact.
• Set up projects: read specs, define working instructions, resolve ambiguity.
• Manage throughput and quality: daily allocations, weekly targets, sampling, escalations.
• Engage with client: weekly status calls, escalations, open-items resolution.
• Create performance dashboards and payout tracking; defend numbers.
• Oversee contributor lifecycle: onboarding, offboarding, compliance checks.

Skills

Client relationship

Project management

Written communication

Spreadsheet proficiency

SQL/Python/BI

Tools

SQL

Python

BI tools

Job description

Crossing Hurdles is an AI training-talent partner. We build and run expert contributor teams for AI labs and data companies working on model training and evaluation. More about what we do at crossinghurdles.com.What You Will Own

• One or two accounts end to end. You are the person the client writes to, and the person the delivery team reports to.
• Project setup: read the spec and rubric, turn it into working instructions, resolve ambiguity before work starts, and define what good output looks like.
• Throughput and quality: daily allocation, weekly targets, quality sampling, and the escalation when either slips.
• Client engagement: the recurring call, the weekly status note, escalations, and the open-items list that actually closes.
• Performance dashboards and payout tracking. You build the sheet, you defend the numbers.
• Contributor lifecycle: onboarding, offboarding, compliance checks and policy enforcement.
• Coaching one or two junior associates as the team grows.

What We Are Looking For

• 1 to 4 years in project management, program management, delivery, client servicing, consulting or operations.
• A track record of owning a client relationship, not just a task list.
• Strong written English. Client communication in this role is almost entirely written.
• Fluency in spreadsheets, and the instinct to build a tracker rather than ask for a status update. SQL, Python or a BI tool is a plus.
• Calm under escalation, and comfortable saying no with a reason.

Working hours and location:

• Gurugram, in-office.
• A number of our projects run on US time zones. If you are open to a split shift, roughly half the day in Indian business hours and a block reserved in the evening or night for calls and coordination, say so in your application. It is a strong plus and carries a shift allowance. It is not a filter, and candidates who prefer a standard day shift are fully considered.