Project Manager

Airo Digital Labs, LLC; Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Airo Digital Labs, LLC is seeking an IT Project Manager responsible for managing and delivering technology projects across various domains. The role requires 8 to 14 years of experience, a bachelor's degree in a relevant field, and expertise in IT Service Management (ITSM), project planning, and risk management. The successful candidate will lead diverse projects, ensuring they meet quality metrics and align with business goals. Effective communication with stakeholders is essential. Based in Mumbai, India, this position offers an opportunity to work collaboratively in a dynamic environment.

Qualifications

• 8 to 14 years of experience in project management.
• Strong communication skills with stakeholders.
• Proven experience in risk management and quality assurance.

Responsibilities

• Manage and deliver technology projects on time and within budget.
• Lead planning and execution of IT projects aligning with business objectives.
• Monitor project progress while ensuring delivery meets quality standards.

Skills

IT Service Management (ITSM)

IT Operations Management (ITOM)

ServiceNow

Jira Service Management

Project Management Tools (Jira, MS Project)

Education

Bachelor’s degree in Computer Science, Information Technology, Business, or a related field

Job description

The IT Project Manager is responsible for the end-to-end management and delivery of technology projects, ensuring they are completed on time, within scope, and on budget. The role requires a strong focus on high-quality delivery, proactive risk management, and excellent communication with all stakeholders.

Experience Required

• 8 Years to 12/14 Years

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

Key Responsibilities

Must Have

• Experience with IT Service Management (ITSM), IT Operations Management (ITOM), BMC Software tools & technologies.
• Familiarity with ITSM toolsets (e.g., ServiceNow, Jira Service Management) and best practices (e.g., ITIL framework).
• Experience overseeing projects that involve service desk setup, process automation, or other IT service delivery enhancements.

Delivery and Timeliness

• Lead the planning, execution, and closing of IT projects, ensuring alignment with business objectives.
• Develop and manage detailed project plans, timelines, and budgets using appropriate project management tools (e.g., Jira, MS Project).
• Monitor project progress and performance, making adjustments as necessary to maintain project momentum and meet deadlines.
• Coordinate internal resources and third-party vendors for the flawless execution of multiple projects.
• Ensure timely delivery of project milestones and final deliverables to the required quality standards.

Quality Management

• Define and enforce quality standards and metrics for all project deliverables.
• Implement quality assurance processes, including testing and validation, to ensure the final product meets functional and performance requirements.
• Conduct regular reviews and feedback sessions with the project team and stakeholders to ensure quality throughout the project lifecycle.

Risk and Issue Management

• Proactively identify, assess, and prioritize potential project risks and issues.
• Develop and implement mitigation and contingency plans to minimize the impact of risks on project delivery.
• Act as the primary point of contact for resolving roadblocks and escalating issues to senior management when necessary.
• Track and manage changes to the project scope, schedule, and cost using appropriate verification techniques.

Stakeholder Management

• Serve as the primary liaison between technical teams, senior leadership, business units, and external partners.
• Establish and maintain strong working relationships with all stakeholders, ensuring their expectations are managed and met.
• Provide clear, concise, and regular status reports and updates on project progress, risks, and dependencies.
• Facilitate regular meetings to ensure all stakeholders are informed and aligned with project goals.

Leadership and Team Coordination

• Lead and motivate project teams, fostering a collaborative and productive work environment.
• Define roles and responsibilities and manage task assignments for team members.
• Coach and mentor team members, helping to resolve conflicts and remove obstacles.