Job Summary
We are looking for an experienced Project Manager to lead and manage projects across AI-driven solutions, enterprise applications, CRM/Case Management platforms, and Business Intelligence. The ideal candidate will have experience managing end-to-end technology projects involving Power BI, data analytics, AI/ML solutions, application development, system integrations, and Azure-based data platforms.
The candidate should have strong project management capabilities, stakeholder management experience, and the ability to drive cross-functional teams to deliver scalable, innovative, and business-focused technology solutions.
Key Responsibilities
- Lead end-to-end project planning, execution, monitoring, and delivery across AI, enterprise applications, CRM/Case Management, and data analytics initiatives.
- Manage projects involving AI/ML solutions, Generative AI, automation, and AI-powered business applications.
- Oversee implementation, enhancement, and integration of enterprise applications, including CRM and Case Management platforms.
- Drive Power BI dashboard, reporting, business intelligence, and data analytics initiatives.
- Coordinate with technical teams, architects, developers, data engineers, and business stakeholders to ensure successful project delivery.
- Gather business requirements and translate them into project plans, technical deliverables, and implementation roadmaps.
- Manage application integrations with databases, APIs, cloud platforms, and other enterprise systems.
- Oversee data engineering, ETL/ELT pipelines, Azure Data Factory, and data warehousing initiatives.
- Track project timelines, budgets, resource allocation, risks, dependencies, and deliverables.
- Ensure adherence to project governance, quality standards, security requirements, and organizational processes.
- Manage stakeholder communication, executive reporting, project status updates, and escalation management.
- Identify opportunities to leverage AI and automation to improve business processes and operational efficiency.
- Drive Agile/Scrum ceremonies, sprint planning, backlog management, and continuous improvement initiatives.
Required Skills
- Strong experience in project/program management within IT, enterprise applications, AI, or data analytics environments.
- Experience managing AI/ML, Generative AI, AI-powered applications, and automation projects.
- Experience with enterprise applications such as CRM, Case Management, workflow management, and business process automation platforms.
- Understanding of CRM and Case Management platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, or similar solutions.
- Experience managing Business Intelligence and analytics projects involving Power BI, dashboards, and reporting solutions.
- Understanding of data engineering concepts, ETL/ELT processes, data integration, and data warehousing.
- Knowledge of Microsoft Azure services, including Azure Data Factory and other Azure data services.
- Understanding of application architecture, APIs, system integrations, and cloud-based application environments.
- Strong experience in stakeholder management, vendor coordination, resource planning, and project governance.
- Hands‑on experience with Agile, Scrum, Waterfall, or hybrid project management methodologies.
- Proficiency in project management tools such as Jira, Azure DevOps, Microsoft Project, or similar tools.
- Excellent communication, leadership, analytical, problem‑solving, and decision‑making skills.
Nice to Have
- PMP, PRINCE2, CSM, or other relevant project management certifications.
- Experience delivering enterprise‑scale AI transformation or digital transformation programs.
- Exposure to Microsoft Co‑pilot, Azure AI, OpenAI, Generative AI agents, and intelligent automation.
- Knowledge of Microsoft Power Platform, Power Apps, and Power Automate.
- Experience managing cloud migration, application modernization, and enterprise integration initiatives.
- Experience working with cross-functional teams across multiple geographies.