Project Coordinator-2

American Express Global Business Travel; India; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

American Express Global Business Travel seeks a skilled implementation professional in Pune, India to drive end-to-end deployment of customer product tools across markets. You will craft project plans, manage vendor relationships, and coordinate client discussions on infrastructure and travel policy interpretation.

Responsibilities include testing, troubleshooting pricing/PNRs, and contributing to global quality standards.

Qualifications

• Strong analytical and conceptual thinking to guide implementations.
• Deep knowledge of web, internet, and server concepts.
• Ability to work independently and manage complex deployments.
• Experience with project management and deployment activities.
• Understanding of corporate travel policies and travel industry terms.
• Proven ability to deliver results in a P/L environment.

Responsibilities

• End to end implementation of customer product tools in fulfilment centres.
• Create and maintain detailed project plans for initiatives.
• Manage vendor and client relationships to meet timelines.
• Coordinate client discussions on infrastructure and travel policy interpretation.
• Test and troubleshoot site components including policy, pricing, and PNRs.
• Share best practices to improve quality and documentation globally.
• Collaborate with teams across Amex GBT locations and product development.
• Provide status updates and participate in weekly team meetings.
• Act as SME and support implementation feasibility discussions with partners.

Skills

Analytical thinking

Web/internet/server knowledge

Independent worker

Troubleshooting browser apps

PM experience

Deployment experience

Results in P/L environment

Travel/airline industry knowledge

Time management & change management

Cross-matrix communication

Vendor & client coordination

Implementation planning with customers

Tools

Amadeus/Sabre

Concur

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• End to end implementation of customer product tools into fulfilment centres in Europe and potentially other markets globally
• Create and maintain detailed project plans on applicable projects
• Manage the relationship with vendors, Acct Executives, GMs and Ops to request information and completion of required tasks to ensure timelines are met
• Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments
• Creation, testing and troubleshooting of site, including travel policy, pricing and PNRs
• Contribute standard methodologies to improve quality, standardization and documentation of implementations globally
• Ability to collaborate with team members and business partners across global Amex GBT locations
• Contribute to Departmental metrics/goals
• Updates Management of implementation status on weekly basis and participates in weekly team meetings
• Acts as subject matter expert
• Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support

What We're Looking Fo r

• Ability to think analytically & conceptually
• In depth knowledge of Web/internet/server knowledge
• Ability to work independently
• PC/technical skills(includes troubleshooting of browsers & variety of applications)
• Previous experience of Project Management desired
• Previous experience of Deployment
• Proven ability to get results in a P/L environment
• Must have knowledge of corporate travel/airline industry in order to interpret travel policies and contracts
• Time management/organizational & change management skills
• Multiple GDS (Amadeus/Sabre) and booking tools knowledge (such as Concur)
• Ability to cross communicate in a matrix environment (testing of site – decision tree)
• Consult & determine cycle of implementation plan with customers and internal American Express partners
• Determine & raise delays during implementation cycle, with final launch decision.
• Consult on & provide technical support on specifications for implementation

Location

Pune, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” you may be exactly the person we’re looking for!