Project Associate

Vee Technologies Inc.; Mangaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading technology services provider in Mangaluru seeks a Project Associate for E-Governance. This role involves understanding SLA, coordinating Aadhaar Enrolment Centres, and ensuring quality service delivery. Candidates must possess a degree, effective communication skills in Tamil and English, and the ability to work well both independently and as part of a team. Strong operations and customer service skills are essential. The position requires willingness to travel and a proactive approach to improving processes.

Qualifications

• 1+ years of experience required.
• Good in building relationships with clients & stakeholders.
• Willing to travel anywhere in India as per project requirements.

Responsibilities

• Understanding SLA and executing operations as per client requirements.
• Coordinating with the Vendor Team to deploy Aadhaar Enrolment Centres.
• Ensure smooth functioning of Aadhaar Enrolment Centres and achieve targeted output.
• Handling escalations and resolving issues immediately.
• Training Operators per UIDAI guidelines.

Skills

Good Communication Skills (Tamil, English, Kannada or Hindi)

Good Operations & Customer Service Skills

Good Interpersonal Skills

Ability to work independently and collaboratively

Good Presentation Skills (Excel and Power Point)

Education

Any Degree

Job description

Job Opening For Project Associate - E-Governance

Experience: 1+ Years

Qualifications:

Any Degree (Diploma Candidates are not eligible).

Good Communication Skills (Tamil, English & other Languages (Kannada or Hindi Preferred) and willing to travel anywhere in India as per the Project requirements.

Good Operations & Customer Service Skills.

Good Interpersonal Skills.

Good in building the relationship with the client & stakeholders.

Ability to work independently and collaboratively.

Good Presentation Skills (Excel and Power Point).

Role:

Understanding SLA and executing the operations as per the client requirements.

Coordinating with the Vendor Team to deploy all the Aadhaar Enrolment Centres.

Ensure Smooth Functioning of Aadhaar Enrolment Centres and bring targeted output.

Handling the escalations from the branches and resolve the issues on immediate basis.

Train the Operators time to time as per the UIDAI guidelines.

Ensure the Quality of the Service Provided to the Customers and ensure proper training has been given to the Operators.

Monitoring each branch Performance and Enrolment Quality as per the UIDAI Policy.

Proactively plan the activities to get best outcomes in the production002E.

Conducting Surprise audit to meet the compliance.

Ensure No fraudulent activities happen at Aadhaar Enrolment Centres.

Resolving Technical related issues within the timeframe and ensuring there is no downtime during the working hours.

All the activities must be documented properly with relevant evidence.

MIS Preparation and Submission to the client on daily basis.

Actively participates on the Weekly meetings and present the progress to the Management.

Taking initiatives to improve the process and suggest new thoughts to the Management.

Analysis the Competitors Market status and Potential Areas for improvement.

Disclaimer - Vee Technologies Pvt. Ltd. is an equal opportunity employer and will not discriminate based on race, color, religion (creed), gender identity, gender expression, age, disability, marital status, sexual orientation; in any of its activities or operations. Selection is purely based on merit and the candidate's ability to perform the expected duties.