Progressive Infovision Pvt Ltd Looking for Desktop Support Engineer at Mumbai, Maharashtra

Progressive Infovision Pvt Ltd; Mumbai Suburban; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A technology solutions provider in Mumbai is seeking skilled Desktop Support Engineers for L1, L2 & L3 support roles. Ideal candidates have at least 1 year of experience in technical support and possess strong problem-solving and communication skills. Responsibilities include addressing user issues with hardware, software, and networks, assisting in application installations, and creating documentation. This role offers a full-time permanent position with competitive salary ranges based on experience.

Qualifications

• 1 year in IT, Technical Support, or Desktop Support preferred.
• Proven work experience as a Desktop Support Engineer or similar role.
• Working knowledge of ticketing tools and network security practices.

Responsibilities

• Address user tickets related to hardware, software, and network issues.
• Assist users with installing applications and peripherals.
• Create technical documentation and manuals.

Skills

Desktop Support

Technical Support

Problem-solving

Customer-oriented

Multitasking

Communication

Education

Regular Graduation (10th + 12th / Diploma + Graduation/Diploma)

Tools

BMC Remedy

ServiceNow

ManageEngine

SCCM

WDS

Job description

Location: Jogeshwari, Worli, Mahalaxmi, Kanjurmarg

Role: Desktop Support L1, L2 & L3

Payroll: Progressive InfoVision PVT LTD

Salary Range: -

• L1: ₹17,462/- CTC per month (Including PF & ESIC)
• L2: ₹18,000 - 20,000/- CTC per month (Including PF & ESIC)
• L3: ₹20,000 - 23,000/- CTC per month (Including PF & ESIC)

Education: Regular Graduation is mandatory – 10th + 12th / Diploma + Graduation/Diploma

Job Responsibilities

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role (In Windows domain).
• Working knowledge of ticketing tools (BMC Remedy, ServiceNow, ManageEngine, etc.).
• Knowledge of office automation products, peripherals like printers, scanners, IP phones, VC devices, etc.
• Understanding of network security practices, anti-virus programs, DLP, Windows patch updates, etc.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude with the ability to guide users step-by-step.
• Address user tickets related to hardware, software, and network issues within SLA.
• Escalate unresolved issues and own them till resolution.
• Assist users with installing applications and peripherals.
• Customize desktop applications to meet user needs.
• Record issues and solutions in logs.
• Help create technical documentation and manuals.
• Excellent communication and written skills.
• Basic knowledge of SCCM agent installation and troubleshooting.
• Knowledge of loading operating systems via network booting technologies (SCCM, WDS, etc.).

Job Types: Full-time, Permanent

Salary: ₹8,086 - ₹20,000 per month

Schedule: [Details missing]

Experience: 1 year in IT, Technical Support, or Desktop Support (Preferred)

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