Programme Coordinator, Trustlaw-Thomson Reuters Foundation

Thomson Reuters; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Thomson Reuters Foundation is seeking a Programme Coordinator for the TrustLaw team under the Access to Law programme in Mumbai. The role coordinates day-to-day pro bono service delivery, supports client engagement, and works with a globally distributed Legal Team.

You will report to the Global Legal Manager and collaborate with a Legal Research Officer, contributing to effective governance and impact in a multi-stakeholder environment.

Qualifications

• 3+ years in coordination, administration, or client/account management roles.
• Proactive, process-oriented with strong client relationships and attention to detail.
• Experience in administration and customer service.
• Familiarity with financial administration or reporting processes.
• Hands-on experience with CRM systems (Salesforce preferred).
• Excellent written and verbal communication with diverse stakeholders.

Responsibilities

• Coordinate all pro bono requests, including eligibility checks and information gathering.
• Connect legal providers to pro bono clients and manage offers and complex projects.
• Liaise with TrustLaw members across law firms, NGOs, and clients.
• Monitor shared mailboxes, calendars, and filing systems.
• Report metrics for board and team meetings; track project status.

Skills

Client relationship

Salesforce

CRM systems

Attention to detail

Communication

Multi-stakeholder coordination

Tools

Salesforce

Job description

Thomson Reuters Foundation is looking for a Programme Coordinator to join our TrustLaw team, within our Access to Law programme.

Under our Access to Law programme, we work with lawyers, civil society and media organisations to make the law more accessible to those who need it most. We facilitate access to law through our leading legal services and programmes, including TrustLaw, the the world's leading pro bono legal service. TrustLaw partners with leading law firms and corporate legal teams to facilitate free legal assistance, critical operational support, actionable data and resources for civil society organisations, social enterprises and independent media around the globe. TrustLaw also produces original legal research on key social and policy issues to support advocacy and law reform, and delivers capacity-building workshops on legal topics worldwide.

About The Role

The Programme Coodinator plays a central role in the Access to Law team, coordinating the day-to-day running of our TrustLaw pro bono service and ensuring strong service standards. This is a client-facing role, supporting our membership (non-profits, social enterprises, legal teams, and other beneficiaries, as appropriate) to engage with the TrustLaw service, and providing comprehensive support to the Access to Law team which is globally distributed.

You will report to Global Legal Manager as part of the Global Legal Team, working alongside a Legal Research Officer (also based in Mumbai).

This is a permanent role based in Mumbai.

Core Responsibilities

• Coordinate all pro bono requests, from reviewing and screening for eligibility and complexity, liaising with clients to obtain further information, managing scoping calls with the TrustLaw team, cross-checking posted requests, and sending out weekly legal network-wide communications.
• Coordinate connections of legal providers to pro bono clients to ensure a smooth running of service, including liaising with firms on questions about offers, screening offers for eligibility criteria, supporting with in-house-law firm collaborative offers, connecting complex research projects with multiple legal teams and providing support to troubleshoot connection issues.
• Liaise regularly with all TrustLaw members including law firms, corporate counsel, NGOs, social enterprises and other beneficiaries, and field a range of queries about the TrustLaw service and offerings, and the TrustLaw Portal, among others.
• Monitor and manage shared mailboxes, calendars, and team filing systems.
• Monitor accounts and projects in Salesforce, keep records up to date, and report on metrics for board reports and at regular Legal Team meetings, and track the status of pro bono projects and connections.
• Coordinate team guidance updates,support day-to-day administration of the TrustLaw Portal, and assist the team on Salesforce dashboards, metrics, and reporting queries.
• Coordinate team meetings, global internal team events, and team inductions/system set-up.
• Coordinate financial reporting and administration for the team, including administration to support donor engagement with the TrustLaw Giving Programme, liaising with the TRF Finance department where needed.
• Coordinate key initiatives to support our impact reporting, including our annual Fees & Hours outreach to our legal network to assess our overall pro bono value, and outreach and data gathering to support the development of annual impact reports for our Giving Programme donors.
• Support the global Access to Law team with a range of administrative tasks, as required.
• Assist with other duties as required such as supporting the Global Legal Team with the delivery of webinars, workshops, network engagement activities, and other events involving TrustLaw members and beneficiaries.

About You

• 3+ years' experience in a coordination, administration, or client/account management role, ideally in a fast-paced, multi-stakeholder environment.
• A proactive, process-oriented individual with excellent client relationship skills and strong attention to detail.
• Strong experience in general administration and customer service.
• Comfortable working with financial administration or reporting processes (e.g., tracking budgets, supporting donor reporting, liaising with finance teams).
• Hands-on experience with CRM systems (Salesforce strongly preferred), including maintaining records, running reports, and using dashboards to track metrics.
• Excellent written and verbal communication skills, with the ability to liaise confidently and professionally with a wide range of stakeholders — including law firms, corporate legal teams, NGOs, and social enterprises and across a global team.
• Fluent English is a must (both spoken and written) and additional languages preferred.
• A highly motivated self-starter, with an ability to work independently as well as part of a globally distributed team.
• Experience working in the non-profit, development or legal sectors is an advantage.

Deadline for applications is 21 August 2026 at 11.59pm GMT.

Salary is commensurate to the charities sector and experience in India.

Applicants must have the right to work in India.

About Thomson Reuters Foundation

The Thomson Reuters Foundation is the corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we leverage our media, legal and data-driven expertise to strengthen independent journalism, enable access to the law and promote responsible business. Through news, media development, free legal assistance and data intelligence, we aim to build free, fair and informed societies.

What’s in it For You?

• Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact? With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair, and informed.
• Unique Approach: Our expertise in media and the law is world class. We combine the power of both to address the critical issues faced by humanity.
• Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now.
• Industry Competitive Benefits: We offer competitive salary packages and market-leading benefits.
• Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities.

About Thomson Reuters Foundation

TheThomson Reuters Foundationisthe corporatefoundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and USA, we leverage our media, legal and data driven expertise to strengthen independent journalism, enable access to the law and promote responsible business. Through news, media development, free legal assistance and data intelligence, we aim to build free, fair and informed societies.

About Thomson Reuters

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com