Program Success Partner

Idfc First Bank Limited; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

IDFC FIRST Bank Limited is seeking a Program Success Partner - Startup Banking to launch and manage the startup banking program in Mumbai. You will build market presence, support customer acquisition, and drive engagement across banking products and services, creating impactful journeys and defining processes for the program’s success.

You will own and manage the Startup Banking portfolio, coordinating with internal teams to ensure leads convert and customers are onboarded efficiently, while

Qualifications

• 6+ years of program management, business development, or customer engagement experience.
• Experience in startup or financial services is preferred.
• Fluent in English with strong business communication skills.

Responsibilities

• Launch and manage the startup banking program in line with business goals and customer needs.
• Build and enhance market visibility for IDFC FIRST Bank within the startup ecosystem.
• Support startup customer acquisition through targeted initiatives and relationship-building.
• Coordinate with internal teams to ensure lead conversion and smooth onboarding.
• Contribute to customer journeys and define operational processes to support program success.
• Design and launch tailored banking products addressing startup ecosystem needs.

Skills

Startup ecosystem

Banking products

Cross-functional

Strategic execution

Process design

Customer journeys

Entrepreneurial mindset

English fluency

Education

Graduation: Any discipline

Post-Graduation: Preferred

Job description

Job Requirements

About the Role

As a Program Success Partner - Startup Banking, you will be responsible for launching and managing the startup banking program at IDFC FIRST Bank. This role focuses on building market presence in the startup ecosystem, supporting customer acquisition, and driving engagement across banking products and services. You will play a key role in creating impactful journeys, defining processes, and contributing to the overall success of the startup banking initiative.

Key Responsibilities

Primary Responsibilities

• Launch and manage the startup banking program, ensuring alignment with business goals and customer needs.

Secondary Responsibilities

• Build and enhance market visibility for IDFC FIRST Bank within the startup ecosystem.
• Support the acquisition of startup customers through targeted initiatives and relationship-building.
• Coordinate with internal teams to ensure lead conversion and customer onboarding.
• Contribute to the creation of customer journeys and define operational processes to support program success.
• Design and launch tailored banking products and financial solutions that address the unique needs of startup customers and key ecosystem players such as investors, incubators, and accelerators.
• Own and manage the Startup Banking portfolio, ensuring a structured approach to monitoring both liabilities and assets.

What We Are Looking For

Education

• Graduation: Any discipline
• Post-Graduation: Preferred

Experience

• Minimum 6 years of relevant experience in program management, business development, or customer engagement, preferably within the startup or financial services domain.

Skills and Attributes

• Strong understanding of the startup ecosystem and banking products.
• Ability to drive initiatives and manage cross-functional collaboration.
• Strategic thinking with a focus on execution and results.
• Proficiency in creating structured processes and customer journeys.
• Entrepreneurial mindset with a passion for innovation and growth.
• Fluent in English with strong business communication skills