Program Manager , SWA - Ops integrations

Amazon; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

ASSPL in Bengaluru, Karnataka is seeking a Program Manager to own and drive programs that enable seamless integration between SWA operations and internal/external stakeholders. You will work cross-functionally with technology, operations, product, and business teams to deliver scalable solutions that improve operational efficiency and customer experience.

The role emphasizes end-to-end program execution and data-driven reporting.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of Computerized Maintenance Management System program experience.
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience.

Responsibilities

• Own end-to-end program execution for ops integration initiatives — define scope, milestones, and success metrics; drive programs from ideation through launch and post-launch optimization.
• Partner with Tech, Ops, Product, and Business teams to align on priorities, resolve blockers, and ensure timely delivery of integration workstreams.
• Identify gaps in existing operational workflows, design scalable process improvements, and drive automation opportunities to reduce manual effort and defects.
• Lead operational readiness for new integrations — develop SOPs, change management plans, and rollout strategies.
• Define and track program KPIs; build mechanisms for regular reporting (WBR/MBR) and drive accountability through data-driven insights.
• Proactively identify risks and dependencies; develop mitigation plans and elevate appropriately.
• Maintain program artifacts including project plans, status updates, PRFAQ/BRDs, and post-mortems.

Skills

Program management

Maintenance planning

MS Word

MS Excel

SQL

MS Access

Microsoft Project

Education

Bachelor's degree in relevant field

Tools

MS Access

SQL

Microsoft Project

Job description

Description

Ship with Amazon (SWA) is looking for a Program Manager to join the Ops Integrations (OI) team. In this role, you will own and drive programs that enable seamless integration between SWA operations and internal/external stakeholders. You will work cross-functionally with technology, operations, product, and business teams to deliver scalable solutions that improve operational efficiency and customer experience.

Key Responsibilities

• Program Management: Own end-to-end program execution for ops integration initiatives — define scope, milestones, and success metrics; drive programs from ideation through launch and post-launch optimization.
• Stakeholder Coordination: Partner with Tech, Ops, Product, and Business teams to align on priorities, resolve blockers, and ensure timely delivery of integration workstreams.
• Process Improvement: Identify gaps in existing operational workflows, design scalable process improvements, and drive automation opportunities to reduce manual effort and defects.
• Launch Management: Lead operational readiness for new integrations — develop SOPs, change management plans, and rollout strategies.
• Metrics & Reporting: Define and track program KPIs; build mechanisms for regular reporting (WBR/MBR) and drive accountability through data-driven insights.
• Risk Management: Proactively identify risks and dependencies; develop mitigation plans and elevate appropriately.
• Documentation: Maintain program artifacts including project plans, status updates, PRFAQ/BRDs, and post-mortems.

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams

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Company

ASSPL - Karnataka - B56

Job ID: A10472081