Program Manager - Salesforce-CPQ

griddable.io; Kolkata; On-site; INR 300,000 - 600,000; Full time

Job summary

griddable.io in India seeks a Salesforce Project Manager (Individual contributor) to lead end-to-end Salesforce implementations using Agile methods and AI-enabled practices, focusing on delivery excellence, margin protection, and stakeholder alignment.

You will oversee global programs, drive ROI, governance, and cross-functional teams, with hands-on leadership and a customer-first mindset, travel as needed.

Qualifications

• 10+ years in IT with 5+ years delivering Salesforce projects.
• Proven Salesforce implementations across Sales Cloud, Service Cloud, CPQ, Revenue Cloud.
• Strong understanding of the Salesforce delivery lifecycle; hands-on configuration not required.
• Clear, confident communication with senior stakeholders and executives.
• Salesforce Certification: Sales Cloud, Service Cloud, Revenue Cloud or Experience Cloud.
• Project/Agile Management Certification: PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.
• Experience with JIRA, Azure DevOps, MS Project, Smartsheets, Google Workspace.
• Familiarity with AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an agentic delivery mindset.
• Willingness to travel as needed.

Responsibilities

• Lead end-to-end Salesforce delivery across global programs, ensuring on-time, on-budget outcomes.
• Drive Agile delivery using Scrum/SAFe with cross-functional teams.
• Develop integrated project plans and roadmaps with transparent progress reporting.
• Align AI-driven delivery with architectures and manage data dependencies.
• Engage executives with governance forums and proactive escalation.
• Track metrics to demonstrate ROI, velocity gains, and adoption of Salesforce features.
• Establish delivery standards, governance, and continuous improvement.
• Champion an AI-first delivery approach and leverage AI tools to boost productivity.
• Manage resources, budgets, and risk to protect margins.
• Coordinate global time zones to support clients.

Skills

Salesforce project delivery

Agile leadership

Program planning

AI delivery perspective

Executive stakeholder management

ROI tracking

Delivery governance

AI-first delivery

Resource & budget management

Timezone coordination

Education

Salesforce Certification (Sales Cloud/Service Cloud/Revenue Cloud/Experience Cloud)

Project/Agile Management Certification (PMP/PMI-ACP/SAFe/PRINCE2/CSM/PSM)

Tools

JIRA

Azure DevOps

MS Project

Smartsheets

Google Workspace

Job description

Description

As a Salesforce Project Manager (Individual contributor), you will lead & own the end-to-end delivery of global, outcomes-based Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner & customer-first mindset. This role requires strategic thinking, executive presence, and hands-on delivery leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organisation.

What We Expect

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.
• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.
• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.
• Drive Enterprise AI Architecture frameworks from a delivery standpoint, establishing clear project tracking milestones for predictive and generative AI workstreams while managing downstream environment and data dependencies
• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.
• Focus on Performance Evaluation & ROI by tracking and showcasing program metrics that prove the business value, sprint velocity gains, and adoption rates of deployed Salesforce capabilities to client leadership
• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.
• Champion an AI-First Delivery & Engineering methodology by utilizing advanced AI tools, developer assistants, and automated tracking to optimize implementation schedules and boost team development capacity
• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.
• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles.
• Timezone flexibility: Timezone flexibility to ensure comprehensive support and alignment with global customer needs.

Requirements

Must Have

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects.
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, CPQ and Revenue Cloud.
• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required).
• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.
• Salesforce Certifications (any one): Sales Cloud Consultant, Service Cloud Consultant, Revenue Cloud or Experience Cloud Consultant.
• Project / Agile Management Certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.
• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace.
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.
• Willingness to travel on a need basis.

Desirable/Nice to Have

• Experience delivering Salesforce projects in Revenue OR CPQ
• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms.
• Familiarity with Agentforce use cases or related Specialist certifications, with a foundational understanding of how to scope, track, and manage digital agent-enabled projects.