Program Manager - Salesforce-CPQ

Salesforce; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce is seeking an experienced Program Delivery Lead in India to own end-to-end Salesforce delivery across Sales Cloud, Service Cloud, CPQ and Revenue Cloud. You will coordinate with Architects and Tech Leads, drive agile execution, and manage budgets and timelines for large, global engagements.

The role requires 10+ years in IT with 5+ years delivering Salesforce projects, strong stakeholder communication, and AI-enabled delivery mindset.

Qualifications

• 10+ years of IT experience with 5+ years delivering Salesforce projects.
• Proven experience delivering Salesforce across Sales Cloud, Service Cloud, CPQ and Revenue Cloud.
• Strong understanding of the Salesforce delivery lifecycle, with collaboration with Architects and Tech Leads.
• Demonstrated ability to communicate clearly with senior stakeholders and executives.
• Salesforce Certifications: Sales Cloud, Service Cloud, Revenue Cloud, or Experience Cloud.
• Project / Agile Management Certification: PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.
• Hands-on experience with Jira, Azure DevOps, MS Project, Smartsheets, Google Workspace.
• Awareness of AI-enabled delivery tools (Gemini, Notebook LM, Claude) and Agentic Delivery mindset.
• Willingness to travel as needed.

Responsibilities

• End-to-End Salesforce Delivery & Financial Ownership across lifecycle.
• Agile Delivery Leadership using Scrum/SAFe and backlog prioritisation.
• Program Planning & Roadmap Management with risk visibility.
• Drive Enterprise AI Architecture delivery and data dependencies.
• Stakeholder & Executive Management with governance forums.
• Track program metrics for ROI, velocity, and adoption.
• Quality Governance & Delivery Excellence with standards.
• Champion an AI-First Delivery methodology and automation.
• Resource & Budget Management; forecast and mitigate risks.
• AI-driven productivity enhancements across teams.
• Timezone flexibility to support global client needs.

Skills

Programme delivery

Stakeholder management

Agile delivery

Salesforce delivery

Risk & scope management

Education

Salesforce Certifications (Sales Cloud/Service/Revenue/Experience Cloud)

PMI/PM/Agile Certifications (PMP/PMI-ACP/SAFe/PRINCE2/CSM/PSM)

Tools

JIRA

Azure DevOps

MS Project

Smartsheets

Google Workspace

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What We Expect

• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.
• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.
• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.
• Drive Enterprise AI Architecture frameworks from a delivery standpoint, establishing clear project tracking milestones for predictive and generative AI workstreams while managing downstream environment and data dependencies.
• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.
• Focus on Performance Evaluation & ROI by tracking and showcasing program metrics that prove the business value, sprint velocity gains, and adoption rates of deployed Salesforce capabilities to client leadership.
• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.
• Champion an AI-First Delivery & Engineering methodology by utilizing advanced AI tools, developer assistants, and automated tracking to optimize implementation schedules and boost team development capacity.
• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.
• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles.
• Timezone flexibility: Timezone flexibility to ensure comprehensive support and alignment with global customer needs.

Requirements

Must Have

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects.
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, CPQ and Revenue Cloud.
• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required).
• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.
• Salesforce Certifications (any one): Sales Cloud Consultant, Service Cloud Consultant, Revenue Cloud or Experience Cloud Consultant.
• Project / Agile Management Certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.
• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace.
• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.
• Willingness to travel on a need basis.

Desirable/Nice to Have

• Experience delivering Salesforce projects in Revenue OR CPQ
• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms.
• Familiarity with Agentforce use cases or related Specialist certifications, with a foundational