Program Manager, Routing Insights and Analytics

Amazon; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Amazon seeks a Program Manager for Routing Insights and Analytics in Bengaluru. The role focuses on managing cross-functional programs, defining success metrics, and delivering data-driven solutions for last mile delivery.

You will partner with technology, product, operations, and business teams to optimize customer experience. The ideal candidate has 2+ years of PM experience, familiarity with Lean/DMAIC, and skills in MS Access and SQL to craft robust requirements and analyses.

Qualifications

• 2+ years of program or project management experience.
• Knowledge of Lean principles and DMAIC methodology.
• Experience in writing clear and detailed requirement documents.

Responsibilities

• Program manage the last mile analytics solution from identification to long term implementation.
• Define success criteria for programs and drive metrics to track program health.
• Collaborate with multiple teams as a subject matter expert in last mile delivery and develop data-driven solutions.
• Identify and execute analyses to uncover opportunities and present business recommendations.
• Analyze and solve business problems at their root.

Skills

Communication skills

Cross-functional collaboration

Data-driven decision making

Tools

MS Access

SQL

Job description

Program Manager, Routing Insights and Analytics

Job ID: 10544032 | ADCI HYD 13 SEZ - H84

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon’s technology, product, business and operations teams to create solutions for our internal and external customers.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).

The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities

• Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations
• Define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health
• Collaborate with multiple teams as a subject matter expert in last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solves problem for the long term
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
• Analyze and solve business problems at their root

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.