Program Manager III, POE CtS

Amazon; Hyderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Amazon's Perfect Order Experience team in Hyderabad is seeking a results-oriented Program Manager to support the CtS program, focusing on cost reduction, standardization, and process improvements across POE CtS.

The role requires a self-starter who collaborates with operations, product, and policy teams to drive efficiency, mitigate risks, and deliver scalable solutions through data-driven insights. You will write reports for leadership and help shape roadmaps balancing cost with service quality.

Qualifications

• 5+ years working cross-functionally with tech and non-tech teams.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements using data and metrics.

Responsibilities

• Drive improvement plans aligned to business goals and cross-team results.
• Analyze risks and develop scalable prevention solutions.
• Collaborate across teams to solve problems and meet high standards.
• Build and monitor operational metrics to drive cost efficiency.
• Partner with Finance to develop quantitative metrics across CtS initiatives.
• Lead weekly reviews and report progress to leadership.

Skills

Cross-functional collaboration

Program management

Data-driven decision making

Process improvement

Stakeholder management

Cost optimization

Job description

Job ID: 10530851 | ADCI HYD 20 SEZ - H94

Amazon's Perfect Order Experience team is looking for a passionate, results-oriented, operationally focused Program manager to support the fast evolving and expanding Cost to Serve (CtS) Program.
An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, innovative, analytical and hands‑on program manager to drive standardization and innovation in process, layout, material flow as well as learning and development POE CtS.
The Program Manager will play a critical role in identifying gaps and opportunities to reduce costs by liasioning with business, program, operations and product. We are seeking an individual who utilizes continuous improvement methodologies to engage teams to solve customer problems, reducing costs overall and will be responsible for driving efficiency, defect reduction and c

Key job responsibilities
Drive improvement plans aligned to business goals, providing insights for cross team product and process improvements across POE.
Responsible for analyzing risks, friction points, and developing scalable prevention solutions. Collaborate effectively across teams to solve problems and deliver against high standards. Utilize various tools and data sources to provide insights effectively.
Build operational and business metrics to drive improvements
Own improvement of cost efficiency by collaborating with Operations, Program, Product and Policy teams.
Work with finance to develop quantitative and financial metrics across all cross cutting initiatives of CtS
Collaborate with tech/ non-tech leaders to create & guide roadmaps, risks, risk mitigation plans for product/ process enhancement or leverage automation.
Partner with POE leaders to optimize outcomes and customer , seller and brand experience by making tradeoffs.
Continuously identify new opportunities which can be scaled across CtS Goals
Effective communicator driving issue resolution and insights to both technical and non-technical audiences. Conduct weekly metric reviews, identify issues, and hold teams accountable for progress. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.

Basic Qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 2+ years of driving process improvements experience
- 2+ years of managing stakeholders in cross-functional project experience
- 2+ years of delivering cross functional projects experience

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