Program Manager, GSF Last Mile Program Team

Amazon; Bengaluru; On-site; INR 2,800,000 - 4,800,000; Full time

Job summary

Amazon Worldwide Operations in Bengaluru is seeking a Program Manager to drive high‑visibility process improvement projects across Amazon Fresh, SSD, and Amazon Now. You will partner with tech and business stakeholders to define requirements, analyze metrics, and implement scalable workflows.

Bring 3+ years in program management, strong Excel/SQL skills, and a track record of cross‑functional delivery. This role offers a fast‑paced, data‑driven environment within India Operations.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross-functional with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor’s degree.

Responsibilities

• Utilize exceptional problem‑solving and communication skills to influence operations and business stakeholders.
• Deep dive on daily operational metrics, identify gaps and suggest long‑term actions to meet organizational goals.
• Execute strategic plans on the ground in collaboration with other stakeholders.
• Lead or contribute in national‑level projects on quality improvement, operational excellence, and cost optimization.
• Invent and simplify workflows to build process automation and a hands‑of‑the‑wheel approach with partner teams.
• Earn trust with partner teams to execute routine and unique tasks more efficiently.

Skills

Cross-functional collaboration

Data-driven decision making

Problem solving

Stakeholder management

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Description

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world‑class customer experience every time. We are looking for high‑potential, flexible, innovative, and forward‑thinking professionals to join our India Operations team. Are you ready to drive high‑visibility, strategic, revenue‑generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams? Join the GSF Last Mile team as a Program Manager. As Program Manager you will be responsible for implementing various process improvement projects that will drive operational performance in a highly metric‑driven environment, viz. Quality, Cost and Delivery. The role will support three business lines: Amazon Fresh including UFF (Ultra‑Fast Fresh) and 3P Hybrid stores network, Sub Same Day (SSD) and Amazon Now (Quick Commerce). Each business line serves distinct customer needs operating across different delivery speed tiers and fulfillment models.

Key job responsibilities

• Utilize exceptional problem‑solving and communication skills to influence operations and business stakeholders.
• Deep dive on daily operational metrics, identify gaps and suggest long‑term actions to meet organizational goals.
• Execute strategic plans on the ground in collaboration with other stakeholders.
• Lead or contribute in national‑level projects on quality improvement, operational excellence, and cost optimization.
• Invent and simplify workflows to build process automation and a hands‑of‑the‑wheel approach with partner teams.
• Earn trust with partner teams to execute routine and unique tasks more efficiently.

About The Team

GSF Last Mile team supports three business lines: Amazon Fresh (including Ultra‑Fast Fresh [UFF] and 3P Hybrid store network), Sub Same Day, and Amazon Now (quick commerce). Amazon Fresh offers full basket service (daily essentials including produce and perishables) through UFF sites and 3P Hybrid retail partnerships. Sub Same Day specializes in local fulfillment via same‑day delivery with 2‑ and 4‑hour delivery windows. Amazon Now supports 10‑25 minute delivery of everyday essentials including groceries, electronics, OTC and household consumables.

Basic Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross‑functionally with tech and non‑tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor’s degree.
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.

Preferred Qualifications

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

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