Program Manager

Meesho; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Meesho in Bengaluru is seeking a Manager to drive operational excellence and strategic planning within the AI Services team. The role involves in-depth research and problem-solving aimed at improving customer support operations through AI technologies. The ideal candidate has 3-5 years of experience, including 2+ years in consulting or strategy roles, with a proven track record in project management and leadership. Join us to shape innovative solutions and streamline processes that maximize operational performance.

Qualifications

• 3-5 years of total work experience.
• At least 2+ years of experience in consulting firms or strategy offices of tech startups.
• Experience in startups or tech companies in similar roles is an advantage.

Responsibilities

• Conduct in-depth primary and secondary research into consumption verticals.
• Build experimentation strategy for products.
• Set goal metrics for product-market fit.
• Lead problem-solving tasks to unlock product-market fit.
• Maintain systems and processes to streamline operations.

Skills

Problem-solving skills

Project management

User insights derivation

Leadership

Organizational skills

Job description

About the Team

The Meesho AI Services team is dedicated to revolutionizing customer support through cutting‑edge AI technologies like chatbots, voicebots, and predictive analytics. We partner with call centers and BPOs to deliver seamless, efficient, and customer‑focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement.

About the Role

As a Manager, you will play a critical role in solving business critical problems. You’ll identify key opportunity areas through primary and secondary research, find user & seller problems, set priorities, come up with solutions and drive implementation in different types of projects. You’ll shape solutions in coordination with the product team, and work with team leaders to create and improve the operating systems of the team (strategic planning, competitive intelligence, building review systems, culture, and so on).

What You Will Do

• In‑depth primary and secondary research into different consumption verticals of India, which will also require you to go on the ground talk to users and any other stakeholders of the industry
• Build experimentation strategy for different products to test and launch in the vertical
• Set the goal metrics for Product‑Market‑Fit and enable the execution teams to reach those metrics for PMF
• Lead in problem‑solving tasks and discussions to unlock product‑market‑fit
• Own the end‑to‑end goal and execution ownership of your charters
• Play a key role in framing strategic documents (working sessions) for problem discovery, exploration and solutions
• Create and structure monthly review documents to be presented to senior management / CEO
• Create and maintain systems and processes to streamline operations across the business team
• Be fungible in the role to potentially lead an execution charter along with the strategy role for the new vertical

What You Will Need

• 3‑5 years of total work experience. At least 2+ years of experience in consulting firms / strategy offices of tech startups. Experience in startups/tech companies in similar roles is an advantage.
• Proven problem‑solving, project management skills and ability to derive core user insights from different types of users (consumers, sellers, etc.)
• Championed teams through transformational changes, driven technological innovations, and improved operational performance in a customer support environment.
• Proven leadership and organizational skills in your work experience.