Product Management- Manager- Merchant Lending

One97 Communications Limited

Bengaluru

On-site

INR 1,000,000 - 1,500,000

Full time

14 days+

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Job summary

A leading financial services company in Bengaluru is seeking a Product Manager for its Merchant Lending team. This role focuses on enhancing customer experience by designing intuitive digital journeys for merchants. The ideal candidate should have a strong background in data analysis, customer empathy, and UI/UX design. Candidates should hold a Bachelor's degree in engineering or computer science and an MBA from a top-tier institution, with 1-3 years of experience in Product Management.

Qualifications

1-3 years of experience in Product Management.
Experience in the FinTech ecosystem.
Ability to work in a fast-paced environment.

Responsibilities

Design intuitive digital journeys for merchants.
Identify and eliminate drop-off points using user feedback.
Translate customer insights into UI/UX.

Skills

Data analysis

Customer empathy

UI/UX design

Education

Bachelor’s degree in engineering or computer science

MBA from top tier colleges

Tools

SQL

Excel

Job description

6 days ago Be among the first 25 applicants

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview

We are seeking a strong consumer facing Product Manager for the Merchant Lending team. This role demands solving for one of the most complex, nuanced but neglected problems in the broader financial services: Customer Experience. The ideal candidate should be a strong first principles thinker, comfortable with diving deep into data to uncover insights and should possess high customer empathy and knack for UI/UX design.

Key Responsibilities

- Design frictionless, intuitive digital journeys for merchants (onboarding, credit decisioning, KYC, disbursement, repayment, and closure).

- Identify and eliminate drop-off points using funnel data and user feedback.

- Develop a nuanced understanding of small business owners’ needs, anxieties, and motivations when borrowing.

- Translate those insights into UI/UX that builds trust and reduces cognitive load.

- Evangelize customer-first practices within the merchant lending space.

- Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents. Manage future roadmaps and deliverables. Use data to identify bottlenecks, define hypotheses, run experiments (A/B), and track impact.

- Be involved in what your team is building: Run edge cases, test products proactively and its features to provide feedback early in the cycle, make sure entire journeys are covered, and that product reporting exists to track KPIs for the product and its success (data-driven product management).

- Use SQL or comparable query languages/excel etc to access, analyze, and validate data independently

- Track key product and data metrics (OKRs and KPIs), adjusting strategies as needed for product optimization.

Superpowers that will help you succeed in this role

- Bachelor’s degree in engineering, computer science and/or related field with MBA from top tier colleges.

- Professional experience of 1-3 years in Product Management.

- Relevant experience in the broader FinTech ecosystem, if not specifically unsecured lending products.

- Exposure to building products for MSMEs.

- Ability to work and deliver on expectations in a fast-paced work environment.

- Demonstrated success in creating innovative and user-friendly products and customer-facing features.

- Possess excellent oral, written, verbal and interpersonal communication skills.

A collaborative output driven program that brings cohesiveness across businesses through technologyImprove the average revenue per use by increasing the cross-sell opportunities

A solid 360 feedback from your peer teams on your support of their goals

Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the stor

Seniority level