Program Coordinator

Cvali; Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

Pearson VUE invites a dedicated Customer Relations Program Coordinator to join our global testing network. You will manage inquiries from candidates’ assessment experiences, investigate issues reported by the Customer Service team, and collaborate with multiple departments to ensure positive outcomes.

You will own inquiries with strong communication, time management, and curiosity to resolve across various platforms.

Qualifications

• Minimum high school diploma or equivalent; bachelor’s degree preferred.
• Experience training, teaching, or coaching is desirable.

Responsibilities

• Manage diverse inquiries from internal stakeholders related to candidates' assessment experiences.
• Understand and investigate customer inquiries received via phone and email from the Customer Service team.
• Collaborate with varied departments to thoroughly investigate customer issues.
• Utilize customer relations skills to take ownership of inquiries and deliver positive outcomes.
• Contribute to process improvement by providing feedback and suggesting ways to avoid future customer issues.
• Potentially engage with clients and assist with exciting projects.
• Work a regular full-time schedule of 40 hours per week, 5 days per week.

Skills

Communication skills

Time management

Program coordination

Customer relations

Process improvement

Customer service

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Job description

Pearson VUE, a pioneer in the computer-based testing industry, is seeking a passionate and highly skilled Customer Relations Program Coordinator to join our successful team. Delivering over 15 million certification and licensure exams annually across 180 countries, we are the global leader in high-stakes assessments. This is a truly exciting opportunity to join a company regularly featured on the Forbes list of Best Employers, offering ambitious global career opportunities and a supportive environment where your contributions are valued.

Your Opportunity

• Manage diverse inquiries from internal stakeholders related to candidates' assessment experiences.
• Understand and investigate customer inquiries received via phone and email from the Customer Service team.
• Collaborate with varied departments to thoroughly investigate customer issues.
• Utilize customer relations skills to take ownership of inquiries and deliver positive outcomes.
• Contribute to process improvement by providing feedback and suggesting ways to avoid future customer issues.
• Potentially engage with clients and assist with exciting projects.
• Work a regular full-time schedule of 40 hours per week, 5 days per week.

Our Successful Candidate

• Exceptional customer service skills are a must.
• Possess excellent attention to detail.
• Take pride in your professional communication ability, both verbal and written.
• Demonstrate curiosity and the ability to investigate and seek out answers across multiple technological platforms.
• Possess strong time management skills and the ability to prioritize and multitask effectively.

Qualifications

• Education: High school diploma or equivalent level qualifications (minimum required). A Bachelor's Degree or equivalent work experience is preferred.
• Experience: Experience training, teaching, or coaching is desired.

Skills: Communication Skills, Time Management, program coordination, Customer Relations, Process Improvement, Customer Service

Experience: 4.00-8.00 Years