Professional Services Manager

Swimlane LLC

India

On-site

USD 100,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Competitive Benefits & Compensation

Stock Options

Training & Professional Development Opportunities

MacBook Pro

Great Company Culture

Value collaboration and innovation

Job summary

Swimlane LLC in Denver is seeking a Professional Services Manager to lead a team in delivering automation solutions within a SOAR-driven environment. This player-coach role combines technical execution and team leadership. Responsibilities include mentoring engineers, driving delivery quality, and supporting customer engagements. Candidates should have over 2 years of Professional Services experience in security and hold a Bachelor's degree in a relevant field. Swimlane offers competitive benefits, stock options, and a culture of collaboration and innovation.

Qualifications

2+ years in Professional Services or Technical Delivery at a security vendor.
Ability to simplify complex technical concepts.
Demonstrated experience in Security Operations Centers and Incident Response.

Responsibilities

Lead a team delivering automation solutions in a SOAR-driven environment.
Coach and mentor engineers on technical and client-facing skills.
Partner cross-functionally across PM, TAM, and technical teams.

Skills

Technical delivery in security

Mentoring engineers

Knowledge of SOC/IR processes

Education

Bachelor's degree in Computer Science, IT, or Engineering

Job description

Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.

At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.

About the role

We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands‑on in customer delivery. This is a player‑coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.

Key Responsibilities

Contribute to customer implementations, integrations, and migrations
Act as a technical escalation point for team members
Coach and mentor engineers across technical and client‑facing skills
Drive delivery quality and consistency
Conduct performance reviews and development planning
Partner cross-functionally across PM, TAM, and technical teams
Support customer escalations and key conversations

Requirements

2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
1+ years mentoring or leading engineers
Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
A strong understanding of modern cybersecurity technologies and methodologies
Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary

Preferred Experience