Professional Services Engineer, Quark (Remote) - $15,000/year USD

Crossover; India; Remote; INR 758,000 - 1,080,000; Full time

Job summary

Crossover is seeking a skilled Professional Services Engineer to deliver complex customer implementations remotely. You will translate requirements into actionable technical plans, configure integrations and data connections, and build automation deliverables that work in real-world customer environments.

You will use AI tools like Claude Code and Cursor, craft runbooks, and collaborate with cross‑functional teams to ensure measurable customer value across US and Europe business hours.

Qualifications

• Hands-on software engineering, integrations, or technical consulting experience.
• Experience with REST API and webhook integrations.
• Familiarity with SSO/SAML authentication concepts.
• Proficiency with XML and XSLT or similar data transformations.
• Scripting or programming for migration/automation/workflow tasks.
• Regular use of AI developer tools like Claude Code or Cursor.
• Experience building AI agents or automation artifacts.
• Fluent English for customer discovery and handover.
• Willingness to overlap with US and Europe business hours.

Responsibilities

• Deliver reliable customer implementations that connect systems, content workflows, and users.
• Translate customer requirements into technical plans and tasks.
• Configure workflows, integrations, and external data connections.
• Build and test REST API, webhook, SSO/SAML, XML/XSLT, and migration deliverables.
• Create runbooks and handover materials for customers.

Skills

Software engineering

Systems integration

Technical consulting

REST API integrations

Webhook integrations

SSO/SAML

XML/XSLT

Scripting/automation

AI developer tools

AI agents/automation artifacts

Tools

Claude Code

Cursor

Job description

You build working customer solutions, not isolated features that may never reach a user. You like the hard middle: vague requirements, messy APIs, structured content, authentication flows, migration scripts, and the moment a customer can finally run their workflow end to end. If you want neatly scoped tickets with little customer contact, this is not the right fit.

Quark helps enterprise teams manage complex content workflows. In this role, you will turn customer needs into reliable implementations on the Quark platform: configurations, REST API integrations, webhooks, SSO/SAML connections, XML/XSLT transforms, migrations, and workflow automations. The work is technical, customer-facing, and outcome-based. A good demo is not enough. The solution must work in real conditions, be tested against acceptance criteria, and be clear enough for others to support.

AI is part of how the work gets done. You will use tools such as Claude Code or Cursor to move faster, and you will build practical AI agents, Skill files, or similar automation assets that reduce repeat work. Over time, your impact grows from delivering single implementations to creating reusable delivery patterns that make future customer rollouts faster and more reliable.

If you want hands-on integration work where AI, structured content, and customer value meet.

What You Will Be Doing

• Translate customer requirements into technical implementation plans, acceptance criteria, and delivery tasks
• Configure Quark workflows, structured content models, rules, integrations, and external data-source connections
• Build and test REST API, webhook, SSO/SAML, XML/XSLT, migration, and scripting-based automation deliverables
• Diagnose implementation defects by analyzing logs, payloads, authentication flows, transforms, and configuration dependencies
• Create concise runbooks, handover materials, and walkthroughs that help customers operate the delivered solution

What You Won’t Be Doing

• Building unrelated core product features with no direct customer implementation goal
• Working from vague tickets without clarifying requirements, constraints, and acceptance criteria
• Applying temporary workarounds without root-cause analysis, validation, and reusable documentation
• Handing off generic training decks that leave customers dependent on undocumented tribal knowledge
• Waiting weeks to perfect a solution before showing tested working progress

Professional Services Engineer Key Responsibilities

Deliver reliable Quark customer implementations that connect systems, content workflows, and users to measurable customer value.

Basic Requirements

• At least 3 years of hands‑on software engineering, systems integration, implementation, or technical consulting experience
• Experience building or troubleshooting REST API and webhook integrations
• Working knowledge of authentication concepts such as SSO or SAML
• Practical proficiency with XML and XSLT or an equivalent structured‑data transformation technology
• Proficiency in at least one scripting or programming language used for migration, automation, or workflow implementation
• Regular practical use of AI developer tools such as Claude Code or Cursor
• Experience building at least one useful AI agent, Skill file, agent definition, or equivalent automation artifact
• Fluent in written and spoken English for customer discovery, requirements clarification, and technical handover
• Availability for at least 4 hours per day overlapping with business hours for US customers and 4 hours for Europe.

Nice-to-have Requirements

• Experience with content management, publishing platforms, or structured content workflows
• Experience creating customer‑facing technical documentation, runbooks, or implementation handover materials
• Experience converting ambiguous customer requirements into end‑to‑end integrations, migrations, or workflow automations

About Quark

Quark was founded in 1981 and is a pioneer and expert in graphic design, digital publishing and content automation. QuarkXPress has more than 50,000 users worldwide, and 100+ enterprise customers use our Quark Publishing Platform software to inform, educate and entertain their target audiences.

Quark has been awarded with Great Place To Work Certification™, which recognizes employers that creating an outstanding experience for their employees. Certification is based on employee feedback gathered by Great Place To Work® – the global authority on workplace culture.

Working with us

These companies are building the future of software, data, AI, product, education, finance, and operations, without location‑based pay or outdated hiring rituals. They’re transparent, metrics‑based, and known for their work‑life balance.

As their recruiter, we use skills‑based, science‑backed hiring to help them find the top 1% of talent no matter where they live. We’re talking software engineers, AI specialists, product leaders, marketers, analysts, and operators - tech people who excel in autonomous, high‑performance, remote‑first environments.

Roles are fully remote, long‑term positions, working with globally distributed teams across the US, Europe, and beyond.

This is a full‑time role requiring 40 hours per week that you can start immediately.

You’ll work as an independent contractor through Crossover, with weekly payments and clear expectations from day one.

The pay for this role is $7 USD per hour, which amounts to $15,000 USD per year, based on 40 hours per week over 50 weeks.

For full details, visit: www.crossover.com/job-roles

Crossover Job Code: LJ-5837-IN-COUNTRY-ProfessionalSe.008