Professional Services Consultant

Fortinet, Inc.; Karnataka; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Fortinet, Inc. is seeking an experienced Professional Services Consultant in India to lead and deliver complex security projects in customer environments. You will deploy, configure, test, and transfer knowledge while minimizing risk and maximizing satisfaction.

You will mentor junior consultants, collaborate with PS, Support and Sales Engineering, and contribute to reusable templates and best practices. Willingness to travel up to 30% is required.

Qualifications

• 9+ years LAN/WAN/Internet consulting, support or administration.
• 8+ years of experience with network security products.
• Experience as an IT security consultant or architect.
• Extensive NGFW design/deployment experience (Fortinet/Cisco/Palo Alto/Check Point).
• Experience with Web Proxy and Secure Web Gateways solutions.
• Knowledge of SASE solutions (e.g., Zscaler, Netskope, Prisma Access) an asset.
• Strong communication and technical documentation skills.
• Willingness to travel up to 30%.

Responsibilities

• Delivers projects including deployment, configuration, testing and knowledge transfer with customer collaboration.
• Assists onsite during rollout, migration or go-live to minimize risk.
• Performs project risk analysis and mitigation planning.
• Develops customer engagement requirements and ensures expectations are met.
• Produces project documents (High/Low Level Design, Migration/Test Plans).
• Owns and resolves complex technical issues in delivery with cross-functional teams.
• Collaborates with developers to implement automation for efficient delivery.
• Leads scoping meetings and creates statements of work with WBS.
• Reviews peer documents for accuracy and quality.
• Manages time and completes administrative tasks timely.
• Continuously updates Fortinet technologies through training and self-study.
• Contributes to templates, methodologies and lessons learned.
• Mentors other consultants in Fortinet Professional Services practices.

Skills

LAN/WAN/Internet consulting

Network security

IT security consultant/architect

NGFW design/deployment

SASE technologies

Automation concepts

Technical documentation

Project leadership

Python scripting

Virtualization (VMware/Hyper-V/KVM)

Education

Bachelor’s Degree in Engineering (CS/IT)

Tools

VMware

Hyper-V

KVM

Fortinet/Cisco/Palo Alto/Check Point

Job description

• Job Schedule Full time

Job Description

Responsibilities The Professional Services Consultant:

• Delivers assigned projects to the satisfaction of the Customer in collaboration with the PMO team including deployment, configuration, knowledge transfer, testing and troubleshooting of products and technologies in the customer environment.
• Assists on site throughout a rollout, migration or go-live phase with a focus on minimizing risk and maximizing customer satisfaction
• Performs project risk analysis, reports escalated issues and implements mitigation plans.
• Develops an understanding of customer engagements (objectives, project scope, business and technical requirements) to ensure expectations are met.
• Produces project related documents including any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide. Ensures that project documents are accurate, complete, current and stored appropriately.
• Owns and contributes to the resolution of complex technical issues in relation to projects in delivery. Collaborates with the Customer and other teams (PS, Support and Sales Engineering).
• Collaborate with developers to put automation concepts into practice for high-quality and efficient delivery.
• Drives technical scoping meetings and develops statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Reviews peer documents for technical accuracy and quality assurance.
• Manages time, and completes and submits administrative tasks in a timely manner.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by formal trainings.
• Feeds back customer input with the aim of improving services and process.
• Contributes to collateral such as templates, methodologies, best practice or lessons learned.
• Mentors other consultants on Fortinet Professional Services practices and methodologies.

Job Requirements

• 9+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
• 8+ years’ experience with network security products.
• Experience working as an IT security consultant or architect.
• Extensive experience in designing, deploying, and managing NGFW solutions is required. Hands on experience working on any of the top NGFW vendors like Fortinet, Cisco, Palo Alto and Checkpoint
• Extensive experience designing and deploying Web Proxy and Secure Web Gateways solution
• Hands-on experience working with SASE solutions like Zscaler, Netskope, Prisma Access is an added advantage
• Expertise in at least 3 of the following technologies:, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, SD-WAN and/or other cloud-based technologies.
• Knowledge of python or any scripting language is highly desirable
• Knowledge of virtualization software like VMware, Hyper-V, KVM is an added plus
• Knowledge of API programmability/automation is desired but not mandatory
• Excellent presentation, communication and technical documentation skills.
• Excellent troubleshooting skills with a systematic approach to problem solving.
• Proven ability to work independently as well as in a team in a collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Ability to adapt to shifting priorities, demands and timelines.
• Positive customer service attitude with excellent soft skills.
• Ability to bring projects to successful completion.
• Strong commitment, self-driven with good team leadership skills.
• Travel (up to 30%).

Education

Bachelor’s Degree in Engineering in Computer Science or Information Technology and equivalent extensive work-related experience