Professional Services Consultant - P3

Fortinet, Inc.; Gurugram District; Hybrid; INR 2,400,000 - 4,000,000; Full time

Job summary

Fortinet, Inc. is seeking a seasoned Professional Services Consultant in India to lead complex security projects across LAN/WAN environments. You will deploy, configure, and document solutions, mentor teammates, and guide customers through migrations and go-lives with minimal risk.

The role emphasizes strong technical design, cross-team collaboration, and on-going skills development through Fortinet training and hands-on work. Travel up to 30% is expected.

Qualifications

• 9+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
• 8+ years’ experience with network security products.
• Experience working as an IT security consultant or architect.
• Extensive experience in designing, deploying, and managing NGFW solutions with Fortinet, Cisco, Palo Alto and Checkpoint.
• Extensive experience designing and deploying Web Proxy and Secure Web Gateways solution.
• Hands-on experience with SASE solutions like Zscaler, Netskope, Prisma Access is an added advantage.
• Expertise in at least 3 of: Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, SD-WAN.
• Knowledge of Python or any scripting language is highly desirable.
• Knowledge of virtualization software like VMware, Hyper-V, KVM is an added plus.
• Knowledge of API programmability/automation is desired but not mandatory.
• Excellent presentation, communication and technical documentation skills.
• Excellent troubleshooting skills with a systematic approach to problem solving.
• Proven ability to work independently as well as in a team in a collaborative environment.
• Ability to elicit cooperation from management, clients, and other departments.
• Ability to adapt to shifting priorities, demands and timelines.
• Positive customer service attitude with excellent soft skills.
• Travel (up to 30%).

Responsibilities

• Delivers assigned projects to the satisfaction of the Customer in collaboration with the PMO team including deployment, configuration, knowledge transfer, testing and troubleshooting of products and technologies in the customer environment.
• Assists on site throughout a rollout, migration or go-live phase with a focus on minimizing risk and maximizing customer satisfaction
• Performs project risk analysis, reports escalated issues and implements mitigation plans.
• Develops an understanding of customer engagements to ensure expectations are met.
• Produces project related documents including High-Level/Low-Level Design, Migration Plan, Test Plan, Methods of Procedures and Implementation Plans.
• Owns and contributes to resolution of complex technical issues in relation to projects in delivery.
• Collaborate with developers to put automation concepts into practice for high-quality delivery.
• Drives technical scoping meetings and develops statements of work with relevant work breakdown structures.
• Reviews peer documents for technical accuracy and quality assurance.
• Manages time and completes administrative tasks timely.
• Continuously develops knowledge on Fortinet technologies and services.
• Feeds back customer input to improve services and processes.
• Contributes to collateral such as templates, methodologies, best practices or lessons learned.
• Mentors other consultants on Fortinet Professional Services practices and methodologies.

Skills

LAN/WAN

Network security

IT security consulting

NGFW design/deploy

SASE familiarity

Web Proxy/SWG

Python scripting

Automation concepts

Technical documentation

Education

Bachelor’s Degree in Engineering (CS/IT)

Tools

VMware

Hyper-V

KVM

APIs

Job description

Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Consultant will collaborate effectively with peers to drive customer satisfaction. The Consultant delivers Professional Services as part of their regional team, on site and remotely to customers.
The Consultant delivers technical services including design, implementation, migration, optimization and related documentation. The Consultant also participates in scoping projects in the pre-Sales phase and is aware of best practice methodology to build and construct a Scope of Work.
The Consultant instils confidence to customers through their technical ability, focused communication skills and structured approach to implementing security solutions. This role requires a constant focus on improving technical skills through training or on-job learning opportunities.
The Consultant needs to be collaborative and build effective working relationships within Fortinet to drive success. The Consultant is expected to contribute to team processes and highlight to management any risk to projects.

Responsibilities

The Professional Services Consultant:

• Delivers assigned projects to the satisfaction of the Customer in collaboration with the PMO team including deployment, configuration, knowledge transfer, testing and troubleshooting of products and technologies in the customer environment.
• Assists on site throughout a rollout, migration or go-live phase with a focus on minimizing risk and maximizing customer satisfaction
• Performs project risk analysis, reports escalated issues and implements mitigation plans.
• Develops an understanding of customer engagements (objectives, project scope, business and technical requirements) to ensure expectations are met.
• Produces project related documents including any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide. Ensures that project documents are accurate, complete, current and stored appropriately.
• Owns and contributes to the resolution of complex technical issues in relation to projects in delivery. Collaborates with the Customer and other teams (PS, Support and Sales Engineering).
• Collaborate with developers to put automation concepts into practice for high-quality and efficient delivery.
• Drives technical scoping meetings and develops statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Reviews peer documents for technical accuracy and quality assurance.
• Manages time, and completes and submits administrative tasks in a timely manner.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by formal trainings.
• Feeds back customer input with the aim of improving services and process.
• Contributes to collateral such as templates, methodologies, best practice or lessons learned.
• Mentors other consultants on Fortinet Professional Services practices and methodologies.

Job Requirements

• 9+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
• 8+ years’ experience with network security products.
• Experience working as an IT security consultant or architect.
• Extensive experience in designing, deploying, and managing NGFW solutions is required. Hands on experience working on any of the top NGFW vendors like Fortinet, Cisco, Palo Alto and Checkpoint
• Extensive experience designing and deploying Web Proxy and Secure Web Gateways solution
• Hands-on experience working with SASE solutions like Zscaler, Netskope, Prisma Access is an added advantage
• Expertise in at least 3 of the following technologies:, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, SD-WAN and/or other cloud-based technologies.
• Knowledge of python or any scripting language is highly desirable
• Knowledge of virtualization software like VMware, Hyper-V, KVM is an added plus
• Knowledge of API programmability/automation is desired but not mandatory
• Excellent presentation, communication and technical documentation skills.
• Excellent troubleshooting skills with a systematic approach to problem solving.
• Proven ability to work independently as well as in a team in a collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Ability to adapt to shifting priorities, demands and timelines.
• Positive customer service attitude with excellent soft skills.
• Ability to bring projects to successful completion.
• Strong commitment, self-driven with good team leadership skills.
• Travel (up to 30%).

Education

• Bachelor’s Degree in Engineering in Computer Science or Information Technology and equivalent extensive work-related experience.