Professional Services Consultant

Nexthink; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Unlimited vacation

Professional training access

Personal accident insurance

Job summary

Nexthink, based in Bengaluru, seeks an experienced professional to analyze customer datasets and drive actionable insights to enhance digital transformation. This role involves maintaining Nexthink instances, advising clients, and providing technical expertise on end-user computing issues such as Windows 11 and Office 365 transitions.

Candidates should have a solid background in technical consulting and automation. The position offers a hybrid work model with numerous employee benefits, including health insurance and unlimited vacation.

Qualifications

• 3-5 years of experience in technical consulting, analytics, and automation.
• Expertise in data analysis and identifying automation opportunities.
• Extensive technical knowledge of end-user computing.
• Experience with transformation projects (e.g., Windows 11, Office 365).

Responsibilities

• Analyze customer datasets to drive insights and automation opportunities.
• Maintain customer Nexthink instance operations, including upgrades.
• Advise on optimal use of Nexthink for digital transformation.
• Provide expertise on end-user computing issues during transformation projects.

Skills

Technical consulting

Data analysis

End-user computing

IT operations

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or Computer Engineering

Job description

• Department: Professional Services Department
• Dept: Professional Services Department
• Division: Professional Services

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

• Analyze and benchmark customer datasets to drive actionable insights and identify automation opportunities for ongoing operations
• Maintain healthy operations of customer's Nexthink instance, including product upgrades, console management, and adherence to Service Levels
• Analyze customer needs, goals, and strategic plans to advise optimal use of Nexthink and support their digital transformation initiatives
• Provide technical expertise on end-user computing issues and enterprise solutions, with particular experience in transformation projects (e.g. Win11, O365)
• Build and customize content based on customer requirements, collaborating with specialized teams for advanced implementations and integration with existing solutions
• Integrate Nexthink insights into customer internal processes and work collaboratively with product and technical teams to drive feature innovation
• Stay current on product development and releases to support the above activities
• This position requires 10% travel to headquarters for training purposes

Qualifications

Required Qualifications:

• Minimum 3-5 years of experience in technical consulting, analytics, and automation
• Demonstrated expertise in data analysis, driving actionable insights, and identifying automation opportunities
• Extensive technical knowledge of end-user computing and IT operations
• Proven experience with transformation projects (e.g., Windows 11, Office 365)

Preferred Qualifications:

• Bachelor's degree in Computer Science or Computer Engineering
• Strong cross-functional collaboration skills with product and technical teams

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!Check what we offer:

• Permanent Contract and a competitive compensation package.
• Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.
• Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• Bonuses for referring successful hires after three months of continuous employment.