Professional, Product Support

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL in Bengaluru, India, seeks a skilled Production Support professional for PeopleSoft Financial Systems. You will safeguard business continuity through proactive monitoring, rapid issue resolution, and strong functional support across finance processes and 3rd party integrations.

You will analyse production issues, implement permanent fixes, monitor batches, and collaborate with global teams to ensure data integrity and seamless end-to-end financial operations.

Qualifications

• Experience supporting PeopleSoft Financial Modules.
• Ability to perform root cause analysis and permanent fixes.
• Experience with system monitoring and incident management.
• Knowledge of integration with 3rd party finance applications.

Responsibilities

• Analyse and resolve production issues in PeopleSoft Financial Modules.
• Monitor system performance, data integrity, and user experience.
• Respond to user incidents and coordinate timely resolution.
• Review and implement configuration changes for performance.
• Monitor batch processes and report issues with remediation steps.
• Provide functional specs and support for system enhancements.
• Support testing, UAT, and data validation activities.
• Provide end-user training and knowledge transfer.

Skills

PeopleSoft

Root cause analysis

Incident management

System monitoring

Configuration management

Batch monitoring

Platform monitoring

UAT

Training

Tools

PeopleSoft 9.2

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

PeopleSoft Financial Systems Production Support

The Corporate Functions Technology Finance team is recruiting a new role to support our single Global instance of PeopleSoft 9.2 , operating across 80+ countries with annual revenue exceeding $20B

About the Team

The CFT Finance Global Production team is responsible for serving as a critical specialist for JLL's PeopleSoft 9.2 Financial Management platform within the IT organization. This role ensures seamless business continuity through proactive system monitoring, rapid issue resolution, and comprehensive support for critical financial processes. In addition, the role will provide technical and functional support across 3rd party applications that JLL has implemented to support our end to end financial process - activities will include Security, Configuration and onboarding new entities.

Key Responsibilities

Production Support & System Maintenance

• Issue Resolution: Analyse and resolve complex production issues within PeopleSoft Financial Modules, performing root cause analysis and implementing permanent fixes to prevent recurrence.
• System Monitoring: Proactively monitor system performance, data integrity, and user experience to identify and address potential issues before they impact business operations.
• Incident Management: Respond to user-reported issues, prioritize based on business impact, and coordinate with technical teams to ensure timely resolution.
• Configuration Management: Review, test, and implement system configuration changes to optimize performance and meet evolving business requirements including 3rd party finance applications.
• Batch Monitoring: Monitor and validate scheduled processes for optimal performance and reliability, proactively identifying inefficiencies or failures and escalating critical issues to appropriate technical teams and business stakeholders with detailed analysis and recommended remediation steps.
• Platform Monitoring: Conduct first-level analysis of system slowdowns and failures, performing initial diagnostic assessments and root cause identification to provide comprehensive issue summaries and technical findings to escalation teams for advanced resolution.

Business Analysis & System Enhancement

• Requirements Gathering: Partner with finance and accounting teams to understand business needs and translate them into detailed functional specifications for system enhancements.
• Gap Analysis: Evaluate current system capabilities against business requirements, identifying solutions through configuration changes, customizations, or new functionality.
• Impact Assessment: Analyse the technical and business impact of proposed changes, ensuring compatibility with existing integrations and workflows.
• Enhancement Support: Participate in PeopleSoft enhancement initiatives, providing functional expertise during requirements, design, and testing phases.
• System Implementation Support: Contribute to rollout of new modules, features, and functionality across multiple business units and geographic regions.
• Integration Analysis: Collaborate with technical teams to analyse requirements for interfaces between PeopleSoft and external systems.
• Documentation: Create and maintain comprehensive functional specifications, system documentation, and process guides.

Testing & Quality Assurance

• User Acceptance Testing: Design, coordinate, and execute comprehensive UAT programs for system changes and enhancements.
• Test Planning: Develop test scenarios, test data, and validation criteria to ensure system changes meet business requirements.
• Regression Testing: Perform thorough testing to ensure new changes don't negatively impact existing functionality.
• Data Validation: Verify data accuracy and integrity following system changes or data migrations.

User Support & Training

• End-User Support: Provide expert-level support to business users, troubleshooting issues and providing guidance on system functionality.
• Training Development: Create training materials, user guides, and documentation to support system adoption and user proficiency.
• Knowledge Transfer: Mentor junior team members and share expertise with other IT teams supporting PeopleSoft environments.