Productivity Enablement Lead – Engineering Excellence Director

Citibank (Switzerland) AG; Pune District; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking a Productivity Enablement Lead within the CTO Engineering Excellence team in Pune, India. The role drives adoption of AI-powered and in-house development tools to boost engineering productivity and delivery speed, reporting to the Head of Engineering Excellence in London.

You will lead a global engineering team, shape strategic tooling investments, and foster a culture of continuous improvement with senior leaders across Citi Tech Strategy.

Qualifications

• Total 18+ years of experience with 10+ years in managerial roles.
• Degree in CS/IT/Software Engineering; Masters degree optional.
• Experience in software development and banking environments.
• Proven ability to lead large-scale behavioural transformation and change initiatives.
• Strong analytical mindset and data-driven decision making; capable of influencing at all levels.

Responsibilities

• Lead a global team of engineers to drive adoption of AI-powered and in-house development tools, boosting productivity.
• Define and articulate the strategic vision for productivity enablement and measure outcomes.
• Contribute to Engineering Excellence as a member of the EE Leadership Team; drive KPI tracking.
• Establish KPIs and monitor progress; adjust initiatives to ensure impact.
• Collaborate with EE AI Platform lead and stakeholders across India and Tech at Citi to align objectives and delivery.

Skills

Leadership

Strategic thinking

Data-driven decisions

Stakeholder influence

AI tooling adoption

Software development knowledge

Banking domain experience

Education

Bachelor’s degree in Computer Science / IT / Software Engineering

Job description

The CTO Engineering Excellence team’s mission is to inspire a culture of excellence, empower engineers and enable them to evolve future-ready skills. Engineering Excellence foster curiosity in engineering talent and teams, not only supporting them to get started with AI tools or agentic AI but to optimize, accelerating the impact and delivery of the Citi Tech Strategy. We are passionate about engineers fulfilling their technical career aspirations here at Citi and providing them with the tools and metrics that enable them to demonstrate their expertise and continuous improvements in productivity. The Productivity Enablement Lead contributes to the design and delivery of this major program of cultural change across Tech at Citi. This includes leading a team of engineers to drive lasting behavior change and to promote a culture of continuous improvement in the engineering teams globally.

Major elements of the role include: Spearhead the adoption of a strategic suite of AI-powered and in-house development tools to significantly boost engineering productivity and accelerate delivery. Partner with senior leadership to align technology adoption with key business objectives, ensuring strategic tooling investments deliver tangible value at scale. Design, deliver and adapt holistic adoption frameworks to realise the compound value of the full CTO and AI portfolio of developer tools. Lead the EE Catalyst program in India to build a culture of continuous improvement and forge strategic partnerships across technology and business units. Champion the integration of GenAI and Agentic AI into the SDLC, establishing new best practices to enhance delivery speed, code quality, and overall engineering effectiveness. This role is key to the success of the whole Engineering Excellence initiative. The lead will interact with and influence Managing Directors and Directors across T&BE, as well as ensuring they remain well connected to the most junior developers in the teams. The Productivity Enablement lead will have a background of working in technology organization coupled strong engineering exposure, a strong desire to drive change and support others.

This role will report to the Head of Engineering Excellence based in London and work closely with senior leadership in India for local initiatives aimed at improving excellence.

Key Responsibilities:

• Leads a small, high performing global team of engineers to drive adoption of strategic AI-powered and in-house development tools and improvements in productivity.
• Define and articulate the strategic vision for productivity enablement, driving measurable outcomes that align with overarching objectives.
• Contributes to the continual improvement of Engineering Excellence as an active member of the EE Leadership Team.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of productivity initiatives, regularly monitoring progress and adjusting as needed.
• Collaborate with EE AI Platform lead for any technology requirement.
• Build strong relationships with key stakeholders across the organization to ensure alignment and support for productivity initiatives.
• Leads on or participates in local Tech initiatives as directed by senior leadership in India to drive excellence.

Characteristics:

• A dynamic and influential leader with a proven ability to drive enterprise-wide behavioural change by building strong, collaborative partnerships and influencing stakeholders at all levels.
• A results-driven innovator with a deep engineering background, adept at translating complex challenges into tangible outcomes by applying a creative, AI‑first approach to achieve scale and velocity.
• A dedicated advocate for talent and culture, committed to building an inclusive and diverse environment where developers are empowered, connected, and motivated to excel.
• A forward-thinking technologist who embeds robust security and risk management principles into the core of every initiative, while relentlessly pursuing new knowledge to stay at the forefront of the industry.

Experience:

• Experience of strong presentation and communication skills, with a proven track record of using data and insights to make informed decisions to drive results.
• Intimate knowledge of the software development process, ideally from working in and/or running development teams in a banking environment.
• Proven experience in software development is essential, with hands‑on experience of architecting and building solutions using modern technologies and platforms. This technical depth is critical for shaping engineering excellence strategy, guiding architectural decisions, and effectively mentoring a high‑performing team on technology needs.
• Proven track record of behavioural transformation, demonstrating the ability to influence at all levels.
• Demonstrated ability to drive change and navigate complex organization dynamics, with a track record of successfully leading large-scale initiatives.
• Analytical mindset, with the ability to analyze data, identify trends, and make data‑driven decisions to improve productivity.

Qualifications:

• Overall 18+ year expereince with 10+ years managerial experience.
• Degree in computer science, information technology, software engineering or related work experience.
• Education: Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience.

Job Family Group: Technology

Job Family: Systems & Engineering

Time Type:

Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.