Production Support Systems Engineer (Night Shift)

Vcheck Global, LLC; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits including GHI coverage

Flexible vacation policy

Annual wellness allowance

Quarterly team events

Collaborative work environment

Job summary

A leading global investigations company is looking for a Production Support Systems Engineer (Night Shift) to maintain stability of production systems during overnight hours. Responsibilities include triaging technical issues across AWS-hosted Python/Django environments and managing incidents through JIRA Service Management. The ideal candidate has 2-4 years experience in Production Support and skills in AWS, Python, and system monitoring. This position offers a competitive compensation package and requires on-call availability.

Qualifications

• 2–4 years of experience in Production Support, NOC, DevOps, or SRE roles.
• Hands-on experience with AWS services including CloudWatch and RDS.
• Proficiency in Python for scripting, log parsing, and automation.

Responsibilities

• Monitor Sentry and CloudWatch for errors during the night shift.
• Triage and respond to alerts according to SLA.
• Create and resolve JIRA Service Management tickets.

Skills

AWS services (ECS, CloudWatch, RDS)

Python scripting

Django

PostgreSQL

JIRA Service Management

Docker

Git

Calm under pressure

Job description

About Vcheck

We started in 2012, in an era when due diligence was still largely manual, opaque, and inconsistent. Financial institutions needed reliable intelligence but faced a frustrating choice: slow, expensive boutique firms or fast, superficial automated checks. We saw an opportunity to bring the investigative rigor of boutique firms to scale through technology.

From our early days conducting background checks for commercial real estate lenders and private equity deals to building a best-in-class portfolio monitoring platform and what is arguably the industry's most advanced investigations platform, our vision remains unchanged: help businesses see clearly through complexity and make decisions with confidence.

Where We Are Today

• Based in New York City with global operations spanning the US, Romania, India, and soon-to-be London
• 25,000+ investigations annually across six continents
• Five consecutive appearances on the Inc. 5000 list of fastest-growing companies
• Backed by Sunstone Partners, a leading private equity firm supporting our next phase of growth
• Trusted by top-tier financial institutions, private equity firms, and Fortune 500 companies

Vcheck has a talented and collaborative team. While many of our team members come from backgrounds in compliance, law enforcement, journalism, or intelligence, many others have built successful careers here without prior investigative experience. What unites us is intellectual curiosity, attention to detail, and a commitment to getting it right.

We're building something different: a comprehensive portfolio risk management platform that operates with the rigor of a top-tier investigative shop and the efficiency of a modern technology company. If you're excited about that combination and ready to build learning programs that scale operational excellence, we'd love to hear from you.

About the role

The Production Support Systems Engineer (Night Shift) maintains the stability and availability of production systems during overnight hours (10:00 PM – 6:00 AM). You'll serve as the primary technical point of contact for incidents, monitoring alerts, and escalations—ensuring issues are triaged, resolved, or escalated with minimal business impact. Working across our AWS-hosted Python/Django/FastAPI backend and React JS frontend, you'll manage incidents end-to-end via JIRA Service Management and monitor system health through Sentry and CloudWatch. This role includes night differential pay and requires on-call availability for critical escalations outside shift hours.

What you'll be doing

• Monitor Sentry and CloudWatch for errors, exceptions, and anomalies throughout the night shift
• Triage, prioritize, and respond to alerts per SLA; execute runbooks for known issues
• Create, update, and resolve JIRA Service Management tickets with full incident documentation
• Coordinate escalations to Tier 3 and on-call engineers with detailed summaries
• Perform shift handoffs via written reports and overlap with the day team
• Diagnose failures across Django/FastAPI services, PostgreSQL, and the React JS frontend
• Inspect CloudWatch Logs for ECS task errors, AWS Batch job failures, and Lambda/API issues
• Restart failed ECS tasks and services; triage Batch job queue stalls and retry failures
• Identify and escalate PostgreSQL query performance issues and connection pool exhaustion
• Distinguish frontend (React JS) issues from backend API failures using Sentry error traces
• Manage and respond to CloudWatch alarms covering CPU, memory, error rates, and 5xx responses
• Perform environment health checks at shift start and end; validate batch job completion
• Monitor RDS metrics and identify slow query patterns; elevate with supporting evidence
• Execute scheduled overnight maintenance including deployments, database migrations, and config changes
• Validate nightly backup and data replication processes; elevate failures promptly
• Document incident root cause, resolution steps, and preventive notes in JIRA
• Contribute to and maintain runbooks and SOPs in the team knowledge base
• Support planned change windows by monitoring post-deployment behavior and coordinating rollbacks via Git

About you

Key requirements

We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.

• 2–4 years of experience in Production Support, NOC, DevOps, or SRE roles
• Hands‑on experience with AWS services including ECS (Fargate/EC2), AWS Batch, CloudWatch, RDS, S3, IAM, VPC, Load Balancers, and API Gateway
• Proficiency in Python for scripting, log parsing, and automation
• Working knowledge of Django and FastAPI, including reading error logs and identifying ORM/API issues
• Experience with PostgreSQL diagnostic queries, slow log analysis, and connection management
• Familiarity with Sentry for exception triage, breadcrumb analysis, and release tracking
• Comfortable working with Docker—reading container logs, inspecting images, and restarting containers
• Experience with JIRA Service Management for incident ticketing, SLA management, and escalation workflows
• Proficiency with Git for reviewing commits related to incidents and coordinating rollbacks
• Calm and methodical under pressure during production incidents
• Strong written communication skills for shift handoffs and incident reports
• Self‑directed with sound judgment on when to elevate versus resolve independently
• Comfortable working nights including weekends and holidays on rotation
• AWS certification (SysOps Administrator, Developer, or Solutions Architect Associate) is a plus
• Experience with JIRA automation rules and SLA escalation configuration is a plus
• Familiarity with CI/CD pipelines (GitHub Actions, CodePipeline) and deployment artifacts is a plus
• Prior night shift or 24/7 NOC/on‑call production support experience is a plus
• ITIL Foundation or equivalent operational framework knowledge is a plus
• Exposure to microservices architecture and RESTful API design patterns is a plus

Why us?

You will be joining a cutting‑edge company, where you will tackle complex challenges and work with the very best in the industry. In addition, we offer:

• Competitive compensation package
• Comprehensive benefits, including GHI coverage for you & your loved ones
• Flexible vacation policy, encouraging you to take the time you need
• Comfortable shift(s) to maintain work life balance
• Annual wellness allowance to support your health and well‑being
• Quarterly team events, fun team activities monthly happy hours to refresh mind and soul.
• A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues
• Additional equipment support, if needed, for your workplace
• A vital role in shaping our company's future

Please be aware that Vcheck uses AI‑powered note‑taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.

Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.