Data Platform Application Support Lead- Abinitio-ETL

Citi; Chennai; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Citi in Chennai seeks an Apps Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability, reliability and timely issue resolution across production environments. The role involves leading incident escalations, mentoring juniors and coordinating with development teams.

The candidate should have 8–12+ years in IT Application Support or data platforms, strong ETL and Unix/Linux skills, Oracle SQL expertise, and experience with incident management and

Qualifications

• Minimum 8–12+ years of progressive experience in IT Application Support, Production Operations, or Data Platform Engineering within enterprise financial services or large-scale data environments.
• 6+ years of hands-on experience supporting and troubleshooting enterprise ETL pipelines and tools (e.g., Ab Initio, Informatica PowerCenter/IICS, IBM DataStage, Talend, SSIS, or Python/PySpark/Cloud ETL).
• 6+ years of advanced Unix/Linux operating system troubleshooting, command-line utilities, log parsing (Awk, Sed, Grep), and automated Shell scripting (Bash / Ksh).
• 6+ years of relational database experience with Oracle (SQL, PL/SQL) or equivalent RDBMS, including execution plan analysis, query tuning, index management, and diagnosing database locks/blocks.
• 3+ years of experience in a technical lead, shift lead, or pod lead capacity managing critical incident escalations and mentoring team members.
• Knowledge on Abinitio, Snowflake and shell scripting is preferred
• Knowledge on Finance accounting domain
• Strong oral and written communication skills.
• Attention to detail troubleshooting Log analysis skills though out application components
• Basic Business knowledge/understanding of financial markets and products.
• Knowledge/experience of problem management, issue tracking and reporting using tools like ServiceNow.
• Willing to work flexible hours.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi applications, delivering quick resolutions and improving stability, efficiency and effectiveness.
• Maintains application systems that have completed development and run in daily operations.
• Manages, maintains and supports applications and their environments focusing on stability, quality and functionality against SLAs.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identify ways to maximize potential of the applications used.
• Assess risk and impact of production issues and escalate timely.
• Ensure storage and archiving procedures are in place and functioning.
• Define scope for complex application enhancements and problem resolution
• Review and develop application contingency planning for availability
• Prioritize bug fixes and support tooling with development/production support
• Participate in application releases from development to production
• Engage in post-implementation analysis for system design and functionality
• Identify risks, vulnerabilities and security issues; communicate impact
• Ensure procedures and operating standards are followed and documented
• Act as liaison between users/traders and internal tech groups/vendors
• Raise problems to appropriate teams while meeting SLAs
• Mentor new or junior analysts and provide evaluative judgment
• Impact business by ensuring quality of work from self and others
• Exhibit strong communication and diplomacy in complex information exchange
• Own support project items related to Stability, Efficiency, and Effectiveness initiatives
• Other duties as assigned
• Operate with limited supervision and autonomy
• Act as SME to senior stakeholders and team members
• Assess risk in business decisions with attention to firm reputation and compliance

Skills

IT Application Support

Production Operations

Data Platform Engineering

ETL pipelines

Unix/Linux

Shell scripting

Oracle SQL

Query tuning

Incident management

Mentoring

Finance domain knowledge

Communication skills

Education

Bachelor's degree

Tools

Ab Initio

Snowflake

Shell scripting

Job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Minimum 8–12+ years of progressive experience in IT Application Support, Production Operations, or Data Platform Engineering within enterprise financial services or large-scale data environments.
• 6+ years of hands-on experience supporting and troubleshooting enterprise ETL pipelines and tools (e.g., Ab Initio, Informatica PowerCenter/IICS, IBM DataStage, Talend, SSIS, or Python/PySpark/Cloud ETL).
• 6+ years of advanced Unix/Linux operating system troubleshooting, command-line utilities, log parsing (Awk, Sed, Grep), and automated Shell scripting (Bash / Ksh).
• 6+ years of relational database experience with Oracle (SQL, PL/SQL) or equivalent RDBMS, including execution plan analysis, query tuning, index management, and diagnosing database locks/blocks.
• 3+ years of experience in a technical lead, shift lead, or pod lead capacity managing critical incident escalations and mentoring team members.
• Knowledge on Abinitio, Snowflake and shell scripting is preferred
• Knowledge on Finance accounting domain
• Strong oral and written communication skills.
• Attention to detail troubleshooting Log analysis skills though out application components
• Basic Business knowledge/understanding of financial markets and products.
• Knowledge/experience of problem management, issue tracking and reporting using tools like ServiceNow.
• Willing to work flexible hours.

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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