Product Technical Support( Microsoft SQL Server, including T-SQL,SSMS - Location: Pune (Aundh)

FIS Management Services; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

FIS, a global leader in fintech, seeks a Product Technical Support Analyst II in Pune (Aundh) to provide technical support for Enterprise Risk Suite applications. You will own incidents end-to-end, troubleshoot across SQL Server, Windows services, and .NET-based interfaces, coordinating with global teams to resolve complex production issues.

Ideal candidates bring 3–5 years in enterprise application or production support, strong SQL Server skills (T-SQL, SSMS), and solid client-facing

Qualifications

• Strong troubleshooting and analytical abilities across applications, databases, OS, and infrastructure.
• Hands-on SQL Server experience including T-SQL, SSMS, SQL Agent jobs, and DB troubleshooting.
• Experience with Windows Server, Windows services and event viewer.
• Familiarity with .NET‑based and web-hosted enterprise apps including IIS.

Responsibilities

• Act as primary technical support contact for clients using production environments.
• Own incidents, service requests, and escalations from investigation to resolution.
• Troubleshoot issues across applications, SQL Server, Windows services, interfaces and infra layers.
• Investigate batch failures, scheduled jobs, data workflows, app connectivity and performance issues.
• Coordinate resolution with Product Support, Operations, Infrastructure, Network, DB and Dev teams.
• Translate findings and impact into clear client communications.
• Contribute to root-cause analysis and preventive actions.
• Document issues and resolutions to strengthen knowledge base and runbooks.
• Support releases, maintenance, DR, and resilience testing with validation.
• Identify opportunities to improve monitoring and operational processes.
• Participate in weekend on-call and occasional after-hours support.

Skills

Troubleshooting

Analytical skills

Client-facing

Interpersonal skills

Tools

Microsoft SQL Server

T-SQL

SQL Server Management Studio (SSMS)

SQL Agent

Windows Server

IIS

Job description

Product Technical Support( Microsoft SQL Server, including T-SQL,SSMS- Location: Pune (Aundh)

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you are ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Team

FIS® Enterprise Risk Suite, formerly Adaptiv, provides risk-management solutions that help financial institutions address areas including market and credit risk, XVA, initial margin and related risk calculations. The Adaptiv Client Experience (CX) team serves as a key technical point of contact for clients using business‑critical production environments. This role combines client engagement, incident ownership and hands‑on technical troubleshooting across enterprise applications, Microsoft SQL Server, Windows, .NET‑based services, application interfaces, and supporting infrastructure. You will work closely with global Client Experience, Operations, Infrastructure, Database, Network, Product and Development teams to investigate and resolve complex production issues while delivering a high‑quality client experience.

What You Will Be Doing

As a Product Technical Support Analyst II, you will provide technical expertise and production support to FIS clients, helping them get the best possible experience from FIS Enterprise Risk Suite applications.

Your key responsibilities will include:

• Act as a primary technical support contact for clients using business‑critical production environments.
• Own incidents, service requests, and technical escalations from initial investigation through resolution, validation, and closure.
• Troubleshoot issues across applications, Microsoft SQL Server, Windows services, interfaces and infrastructure layers using logs, SQL queries, and operational diagnostic tools.
• Investigate batch‑processing failures, scheduled jobs, data‑processing workflows, application connectivity, and performance‑related issues.
• Coordinate resolution across Product Support, Operations, Infrastructure, Network, Database and Development teams.
• Translate complex technical findings, business impact, and resolution progress into clear communications for clients and internal stakeholders.
• Contribute to root‑cause analysis by identifying contributing factors, recurring issues, monitoring gaps, and preventive actions.
• Document client issues, technical findings, and resolutions to strengthen knowledge articles, operational runbooks, and product‑quality initiatives.
• Support application releases, maintenance activities, production changes, disaster recovery, and resilience testing, including appropriate technical validation.
• Identify opportunities to improve monitoring, alerting, diagnostics, and operational processes.
• Participate in weekend on‑call rotation and occasional out‑of‑hours support for critical production incidents and planned maintenance.

What You Bring

• 3-5 years of relevant experience in enterprise application support, production support, financial technology, or a comparable technical environment.
• Strong troubleshooting and analytical skills, with the ability to investigate issues across applications, databases, operating systems, and infrastructure layers.
• Hands‑on knowledge of Microsoft SQL Server, including T‑SQL, SQL Server Management Studio (SSMS), SQL Agent jobs, and database troubleshooting.
• Practical experience with Windows Server, Windows services, Event Viewer, scheduled tasks, and system/resource troubleshooting.
• Understanding of .NET‑based and web‑hosted enterprise applications, including IIS.
• Working knowledge of networking fundamentals such as TCP/IP, DNS, ports, firewalls, and application connectivity diagnostics.
• Experience investigating production incidents using application logs, database information, and other diagnostic evidence.
• Understanding of Software Development Life Cycle (SDLC) principles and production change processes.
• Abilityto independently progress technical investigations, prioritize competing issues and collaborate effectively with globally distributed teams.
• Strong client‑facing and interpersonal skills with a proven ability to deliver high‑quality technical support.

Added Bonus If You Have

• Experience within banking, capital markets, financial services, or enterprise risk management.
• Previous experience supporting risk‑management platforms, hosted applications, SaaS, or managed‑service environments.
• Knowledgeor previous exposure to FIS Enterprise Risk Suite / Adaptiv would be a strong advantage.
• Experience with PowerShellorPythonfordiagnostics, scriptingorautomation,oroperationalefficiency improvements.
• UnderstandingXMLandJSONandtheir useinenterpriseapplicationintegrations.
• ExposuretoAWSCitrixVMwareclusteringloadbalancingorsimilarinfrastructuretechnologies
• Experiencewithdisaster recove