Product Support Engineer

SarvaGram Fincare Private Limited; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

SarvaGram Fincare Private Limited in Pune seeks a Product Support Engineer to deliver expert technical assistance for finance and lending products, including SQL database troubleshooting and basic Java debugging. You will optimize performance, support automation and analytics, and liaise with clients to collect feedback for product improvements.

Requirements include 3–5 years in product or technical support, strong SQL skills (PostgreSQL, MySQL), Linux, and familiarity with finance lending

Qualifications

• 3–5 years in product support or technical support in finance/lending.
• Strong SQL, PostgreSQL, MySQL experience.
• Basic Java knowledge for debugging.
• Solid understanding of lending/finance products.

Responsibilities

• Provide ongoing technical support for finance-related products and lending solutions.
• Triage, troubleshoot, and optimize product performance.
• Manage databases with SQL, PostgreSQL, and MySQL.
• Support automation tools and BI dashboards for analytics.
• Configure, manage, and support ticketing and docs tools.
• Utilize Karrate framework for automated testing and validation.
• Apply Ansible for configuration and deployment automation.
• Collaborate with clients and cross-functional teams to gather feedback.

Skills

SQL & databases

Java basics

Finance domain knowledge

Problem solving

Communication

Independent work

Education

Bachelor's degree in CS/IT/Engineering

Tools

Metabase

Appsmith

Zammad Helpdesk

Coda.io

Karrate Framework

Ansible

Linux

Job description

About the role

We are seeking a highly skilled and dedicated Product Support Engineer to join our dynamic team. This individual will provide expert technical support for our Finance and Lending products, with a strong focus on problem solving, troubleshooting, and optimizing product performance. The ideal candidate should have hands‑on experience with SQL databases, basic Java programming, and a deep understanding of finance products, particularly in lending businesses.

Key responsibilities

• Product Support: Provide ongoing technical support for finance‐related products, particularly those in the lending space, ensuring optimal performance and client satisfaction.
• Database Management: Expert‑level knowledge in SQL, PostgreSQL, and MySQL to troubleshoot, optimize, and query databases effectively.
• Automation & Analytics Support: Provide expertise in utilizing automation tools for automating additional applications and workflows, and BI tools for creating and managing analytics dashboards to support data‑driven decision‑making.
• Application Support: Assist in configuring, managing, and supporting tools and ticketing system for issue tracking, and documentation tool for internal collaboration.
• Testing & Automation: Utilize Karrate framework for automated testing and ensure product functionality and integrity through thorough testing.
• System Configuration: Apply knowledge of Ansible for configuration management and deployment automation.
• Linux Administration: Leverage Linux skills to troubleshoot server issues and support infrastructure as needed.
• Customer Liaison: Communicate effectively with clients to resolve issues, explain technical details, and gather feedback to inform product improvements.

Requirements

Experience

• Minimum of 3‑5 years in a product support or technical support role, preferably in finance, lending, or related industries.
• Strong experience in SQL, PostgreSQL, MySQL.
• Familiarity with Java (basic knowledge for debugging and understanding logic).
• Solid understanding of finance products, particularly in the lending sector (experience is a plus).

Technical Skills

• Expertise with Metabase and Appsmith for analytics and dashboard management.
• Experience with Zammad Helpdesk for managing support tickets and customer queries.
• Working knowledge of Coda.io for document management and internal collaboration.
• Proficiency in Karrate Framework for automated testing and system validation.
• Hands‑on experience with Ansible for configuration management and automation.
• Strong Linux knowledge for troubleshooting and system management.

Soft Skills

• Strong problem‑solving abilities and logical thinking.
• Excellent communication skills (both verbal and written) to interact with customers and cross‑functional teams.
• Ability to work independently and in a collaborative team environment.
• Detail‑oriented with a strong focus on delivering quality support and maintaining high client satisfaction.

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred).

Nice to have

• Knowledge of cloud platforms (AWS, GCP, Azure).
• Familiarity with financial regulations and the lending business process.

Growth opportunities

• Lending Business: Gain deep expertise in the fast‑growing lending industry and expand your understanding of financial products, regulations, and processes.
• Technical Knowledge: Enhance your technical skills in database management, application support, and automation tools, with opportunities for advanced certifications in relevant technologies.
• Automation: Play a pivotal role in automating processes, improving efficiency, and adopting cutting‑edge tools like Ansible, Karrate, and Appsmith to drive system improvements and product performance.
• Leadership Opportunities: Opportunity to take on leadership roles in the future as the team expands, with potential to mentor junior engineers and shape the product support strategy.

Benefits

SarvaGram is on a mission to revolutionise financial services for millions in rural India. We're building the nation's first data‑driven platform that combines cutting‑edge technology with a human touch to unlock financial possibilities for underserved households.

Join us and:

• Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.
• Embrace a high‑growth, high‑impact environment: This is a non‑linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.
• Tackle real‑world challenges: Apply your skills to solve critical problems and directly empower rural communities.
• Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs.