Product Solution Engineer (3-5 years)

SmartRecruiters, Inc.; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Onsite Medical Center

Relocation support

Job summary

PhonePe Limited is seeking a Product Solution Engineer with 3+ years of experience to join our team in Bengaluru. The role focuses on production support, troubleshooting, and automation, bridging technical operations with business requirements.

The ideal candidate will automate tasks, maintain system stability, and contribute to cross-functional projects while delivering reliable, scalable solutions in a fast-paced environment.

Qualifications

• 3 years of relevant professional experience
• Proven success in a fast-paced production support environment
• Demonstrated ability to communicate effectively in writing, with a track record of resolving customer issues
• Excellent written and oral communication skills
• Strong analytical and problem-solving skills
• Ability to work with cross-functional teams
• Understand business problems and provide data or information related to business requirements

Responsibilities

• Diagnose, troubleshoot, and fix production software issues efficiently
• Develop and own monitoring solutions for production and non-production environments
• Develop smaller complexity features and enhancements in existing system components
• Adapt installers and scripts to automate manual tasks
• Provide feedback from customer users to engineering and product teams
• Maintain an on-call record of problem analysis and resolution activity

Skills

Python

Perl

Shell scripting

MySQL

Java

Tools

Monitoring systems

Job description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

We are seeking a motivated and skilled Product Solution Engineer with 3+ years of experience to join our dynamic team at PhonePe. The ideal candidate will have a strong foundation in production support, troubleshooting, and automation. This role requires a proactive problem-solver who can maintain system stability, automate manual tasks, and effectively bridge the gap between technical operations and business requirements.

Key Responsibilities

• Diagnose, troubleshoot, and fix production software issues efficiently
• Develop and own monitoring solutions for both production and non-production environments and applications
• Develop smaller complexity features and enhancements in existing stable system components
• Adapt installers, shell scripts, and Perl scripts to aggressively automate manual tasks
• Provide valuable feedback from customer users to the internal engineering and product teams
• Maintain an ongoing record of problem analysis and resolution activity in an on-call tracking system

Qualifications

Required Qualifications

• 3 years of relevant professional experience
• Proven success working in a fast-paced production support environment
• Demonstrated ability to communicate effectively in writing, with a successful track record of responding to and resolving customer issues
• Excellent written and oral communication skills
• Strong analytical and problem-solving skills
• Ability to effectively work and collaborate with cross-functional teams
• Possess the ability to understand business problems and provide data, solutions, or information related to business requirements

Technical Skills

• Scripting & Automation: Strong knowledge of scripting languages (e.g., Python, Perl, Shell script) required
• Databases: Good exposure to MySQL with the ability to write and understand complex SQL joins
• Programming Languages: Experience in any programming language (C++, Java, or RubyOnRails is a strong plus)
• Systems: On-call tracking systems and production monitoring solutions

Additional Information

• PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.