Product Solution Engineer 2-4 Years

PhonePe; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

PhonePe Limited in Bengaluru is seeking a Product Support Engineer to join the Merchant Offline pod. You will work across scalable services like Merchants, Onboarding, and Insights, collaborating with ops teams and developers to resolve issues and deliver data-driven solutions.

The role demands strong Python scripting, SQL proficiency, and stakeholder management, with a focus on rapid, reliable production support in a fintech/e-commerce environment.

Qualifications

• Knowledge of Python scripting language is required
• Java knowledge is a plus
• Good exposure to MySQL and writing SQL queries; write/understand complex joins
• Network and Application calls understanding from front-end and back-end connectivity perspective
• Proven success record in fast-paced production support environment
• Programming experience in Java/C++ will be a plus
• Good in problem-solving and analytical skills
• Excellent written and verbal communications skills
• Prior experience in fin-tech or e-commerce or web services domain will be a plus
• Ability to effectively work with a cross-functional team

Responsibilities

• Debugging, troubleshooting and fixing production software issues and customer escalations
• Write Python/Shell/Perl script and aggressively automate manual tasks through scripting
• Developing, scripting and owning monitoring solutions for production and non-production environments and applications
• Develop features/enhancements in existing stable systems/components
• Understanding and working with other internal teams and their systems
• Provide feedback from customers/users to the team
• Maintain an on-call runbook, on-going record of problem analysis and resolution activity in an on-call tracking system

Skills

Python scripting

Java

MySQL SQL

Network & API calls

Production support

Java/C++

Problem solving

Communication skills

Fintech domain

Cross-functional teamwork

Education

Bachelor's degree in Engineering

Job description

Job Description:

Company Description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

As a PSE in the Merchant Offline pod, you would be part of few highly scalable and technically challenging services such as Merchants, Onboarding, Insights, etc. You would be expected to understand the systems and their capabilities in depth and leverage them for business and product needs. On one hand, you would be working closely with ops teams to help them configure various kinds of constructs, set up requirements on ground and merchant connect with PhonePe and workflows and help extract business reports, While on the other hand, you'll be interacting with the developers in the team to understand the system better, lift critical customer issues to them after having done the first level technicals analysis yourself and partner with them for solutioning new constructs and platform requirements. The tech skill sets that you should possess or hone would be that of Python scripting, FQL/ SQL database fundamentals, Unix/Linux commands (grep, sed, cut, scp, cron, etc.), data structures and problem solving. The role requires quite a bit of stakeholder management, hence effective communication and organizing skills too are a must.

Responsibilities:

• Debugging, troubleshooting and fixing production software issues and customer escalations
• Write Python/Shell/Perl script and aggressively automate manual tasks through scripting
• Developing, scripting and owning monitoring solutions for production and non-production environments and applications
• Develop features/enhancements in existing stable systems/components
• Understanding and working with other internal teams and their systems
• Provide feedback from customers/users to the team
• Maintain an on-call runbook, on-going record of problem analysis and resolution activity in an on-call tracking system

Qualifications

Educational Background:
Bachelors of Engineering.

Required Skills:

• 1. Knowledge of Python scripting language is required, knowing JAVA as well is a plus.
• 2. Good exposure to MySQL and writing SQL queries. Should be able to write and understand complex joins.
• 3. Network and Application calls understanding from front-end and back-end connectivity perspective.
• 4. Proven success record in fast-paced production support environment.
• 5. Programming experience in any language (Java/C++) will be a plus.
• 6. Good in problem-solving and analytical skills.
• 7. Excellent written and verbal communications skills. A successful track record of responding/resolving customer issues through written communication.
• 8. Prior experience in fin-tech or e-commerce or web services domain will be a plus.
• 9. Ability to effectively work with a cross-functional team.
• 10. Possess the ability to understand business problems and provide solutions/information related to the business requirements.

• Department Name: Engineering

Requirements: