Bengaluru Online Merchants Business Lead, Merchant Solutions Engineering

PhonePe Group; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Benefits offered by this job

Medical Insurance

Critical Illness Insurance

Accidental Insurance

Life Insurance

Relocation Benefits

Travel Policy

Gratuity

NPS

Leave Encashment

Employee Assistance Program

Onsite Medical Center

Day-care Support

Higher Education Assistance

Car Lease

Salary Advance

Job summary

PhonePe Group is seeking a seasoned Lead of Solutions Engineering (Merchant/Partner Integrations) to establish and grow a team that ensures a smooth developer experience for PhonePe merchants. You will define the technical experience for developers, shape long-term strategy, and collaborate across functions to deliver robust API integrations and merchant solutions.

You will recruit and coach user-facing engineers, drive career growth, and build relationships across the organization to raise the

Qualifications

• 6+ years techno-functional experience with cross functional collaboration with tech and non-tech teams.
• Experience in leading, managing and developing user-facing engineering teams.
• Background in software development in one or more programming languages, preferably PHP/Java/. Net.
• Direct experience as a user-facing engineer is highly desired.
• Track record in successfully delivering complex, cross functional technology solutions.
• You encourage a healthy work environment that’s both supportive and challenging.
• You’re excited to help engineers develop new skills and advance in their careers.
• You lead by example, by setting the right context, and by helping teammates do their best work.

Responsibilities

• Define and deliver a comprehensive technical experience for developers integrating PhonePe
• Develop both the long-term vision and strategy for the Solutions Engineering team and manage day-to-day operations
• Work cross-functionally across PhonePe to develop solutions to meet merchant's requirements
• Recruit, coach, and develop user facing engineers
• Inspire, motivate and enable individual development and promote career growth of the team
• Develop relationships across the entire organization at PhonePe to influence others in aiming for the best developer experience possible
• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer experiences
• Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders
• Improve API integrations by studying current market practices
• Responsible for on-time delivery and overall quality of deliverables
• Working closely with product managers on common goals to achieve best in class developer and merchant experience for our merchants.

Skills

Techno-functional experience

Lead engineering teams

Cross-functional collaboration

PHP/Java/.NET

User-facing engineer

Problem solving

API driven products

Tools

PHP

Java

.NET

Job description

• Department Name: Online Merchants Business

Company Description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe's products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

The Lead of the Solutions Engineering (Merchant/Partner Integrations) team will establish a new and steer existing team of engineers who are responsible for the success of developers integrating with PhonePe products.

At PhonePe we consider the developer experience to be central to the overall experience of our merchants. When we do our job well, merchants are able to smoothly launch and grow their businesses on PhonePe, whether they're integrating payments for the first time or building complex payment systems.

PhonePe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Solutions Engineering team is the glue that supports our developers and champions developer experience as part of the overall merchant experience.

Responsibilities:

• Define and deliver a comprehensive technical experience for developers integrating PhonePe
• Develop both the long-term vision and strategy for the Solutions Engineering team and manage day-to-day operations
• Work cross-functionally across PhonePe to develop solutions to meet merchant's requirements
• Recruit, coach, and develop user facing engineers
• Inspire, motivate and enable individual development and promote career growth of the team
• Develop relationships across the entire organization at PhonePe to influence others in aiming for the best developer experience possible
• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer experiences
• Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders
• Improve API integrations by studying current market practices
• Responsible for on-time delivery and overall quality of deliverables
• Working closely with product managers on common goals to achieve best in the class developer and merchant experience for our merchants.

Qualifications

• 6+ years of Techno functional experience with cross functional collaboration with tech and non-tech teams
• Experience in leading, managing and developing user-facing engineering teams
• Background in software development in one or more programming languages, preferably PHP/Java/. Net
• Direct experience as a user-facing engineer is highly desired
• Track record in successfully delivering complex, cross functional technology solutions
• You encourage a healthy work environment that’s both supportive and challenging
• You’re excited to help engineers develop new skills and advance in their careers
• You lead by example, by setting the right context, and by helping teammates do their best work
• You know when to let a team work through problems and when to jump in to help
• You’re technical enough to ask engineers good questions about design and integration decisions
• You have Strong quantitative, analytical, and Problem Solving skills
• Experience in API driven products is a big plus.
• Excellent interpersonal, written, verbal and listening skills
• Comfortable working in a fast paced environment

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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