Product Solution Engineer

PhonePe; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

PhonePe is building for scale with rapid iteration and customer-centric product thinking. This role focuses on supporting merchant integrations, diagnosing issues, and delivering solutions across Windows, Linux, and Mac environments.

You will collaborate with Product and Tech teams to understand flows and automate repetitive tasks. Candidates should be proficient in Python and SQL, familiar with multiple programming languages, and capable of troubleshooting with clear, step-by-step guidance.

Qualifications

• Hands-on experience with Windows/Linux/Mac OS environments.
• Python and SQL - Required for this role.
• Knowledge of any programming language (Ex: PHP, JAVA, ASP.Net), platforms (Android, iOS).
• Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help.
• Familiarity with remote desktop applications.
• Excellent problem-solving, communication skills.
• Good understanding of IT terminologies and concept.

Responsibilities

• Working with Products, Tech team and understand different product flow
• Attending meetings/con calls with Merchant's Tech/Business team
• Understanding Merchant's flow, requirements and suggesting the solution to them
• Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration issue.
• Taking ownership of customer/merchant issues reported and seeing problems through to resolution
• Ask merchant the targeted questions to quickly understand the root of the problem
• Understanding Tech issues involved in integration & Providing resolution
• Automate the process to solve the merchant integration issue and merchant requirements

Skills

Python

SQL

Programming languages

Remote desktop applications

Problem-solving

Communication

IT terminology

Windows/Linux/Mac OS environments

Job description

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking.

• Working with Products, Tech team and understand different product flow
• Attending meetings/con calls with Merchant's Tech/Business team
• Understanding Merchant's flow, requirements and suggesting the solution to them
• Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue.
• Taking ownership of customer/merchant issues reported and seeing problems through to resolution
• Ask merchant the targeted questions to quickly understand the root of the problem
• Understanding Tech issues involved in integration & Providing resolution
• Automate the process to solve the merchant integration issue and merchant requirements

Skillset required

• Hands-on experience with Windows/Linux/Mac OS environments.
• Python and SQL - Required for this role
• Knowledge of any programming language (Ex: - PHP, JAVA, ASP.Net), platforms (Android, iOS).
• Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help
• Familiarity with remote desktop applications
• Excellent problem-solving, communication skills
• Good understanding of IT terminologies and concept