Product Operations Manager

PeopleGrove; India; In loco; INR 2.500.000 - 4.500.000; Tempo pieno

Descrizione del lavoro

PeopleGrove in a remote-first setup is building a dedicated Product Operations function from the ground up. This role owns end-to-end release processes, internal readiness, and cross-functional coordination across Sales, CS, Support, and Marketing to scale the company.

You will design and enforce standard operating rhythms, maintain Jira hygiene, and build data dashboards to illuminate product health and delivery outcomes. This is a high-visibility, impact-driven position.

Competenze

• 5–8+ years in product operations, program management, or senior product roles in B2B SaaS.
• Has built or improved a release process across multiple teams.
• Able to enforce standards while maintaining relationships across functions.

Mansioni

• Own end-to-end release process, calendar, release notes, stakeholder communications and enforcement.
• Ensure internal readiness across CS, Support, and Sales before each release.
• Define and uphold the standard for release readiness and build scalable processes.
• Coordinate monthly New & Next review meetings and bi-weekly release activities.
• Maintain Jira hygiene, sprint health, and reporting cadence; support quarterly planning.
• Build data and reporting infrastructure for product health metrics and dashboards.

Conoscenze

Product operations

Program management

Cross-functional coordination

Jira

Confluence

Release process

Strumenti

Jira

Confluence

Descrizione del lavoro

About PeopleGrove

PeopleGroveis a B2B SaaS company focused on highereducationalumni engagement and career outcomes. We partner with colleges and universities to help their communities connect, grow, and thrive — through two product lines: CORE (ELMS,CompMS,MyCred, Readiness, Recruit) and HUBS (Engagement Hub, Experience Hub,PathwayU).We'rea remote-first team that moves fast, builds with purpose, and cares deeply about the institutions and students we serve.

The Opportunity

We’rebuilding a Product Operations function from the ground up, and this is the person who builds it.

PeopleGroveis at an inflection point. Our product and engineering teams are executing well, but the operating system that connects what we build to the rest of the company — Sales, Customer Success, Support, and Marketing — needs an owner. Release process, internal readiness, cross-functional coordination, and data hygiene are all areas where we know we can do better, andwheredoing better will directly accelerate growth.

This role reports directly to the VP of Product and hascross-company scope from day one. Youwon'tbemaintaininga process someone else built —you'llbe designing and enforcing it.

Why This Role, Why Now

Release process dysfunction is one of the most visible and solvable problems on our roadmap right now. The person who fixes it will havedirect, measurable impact on Sales trust, CS readiness, and product team effectiveness — and will help build a function that scales with the company. This is a high-visibility role at a companythat'sgrowing intentionally and investing in the infrastructure to do it well.

What You‘ll Own

Release Process & Internal Readiness

• Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement.
• Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships
• Defineand hold the standard for what "ready to release" means atPeopleGrove, and build scalable processes from the ground up to supportthat.You are not justmaintainingquality,you are definingit.

This includes but is not limited to:

• Coordinating and running a monthlyNew & Nextmeetingto review new andupcomingreleases
• Managing bi-weekly product releases, including attending bi-weekly release lock inand communicating upcoming releases tostakeholders
• Coordinating releasenotesproduction across product managersand ensuring consistent quality

Cross-Functional GTM Coordination

• Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle
• Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs
• Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation

This includes but is not limited to:

• Managing GTMlogistics, including attendingcross-functionalworking groups pre-launch for large releases
• Defining set of GTM materials based on release tier, and ensuring execution across team

Product Team Operating Rhythms

• Establish andmaintainthe processes, templates, and tools that help the product teamoperateconsistently and at high quality
• Own Jira hygiene, sprint health, and reporting cadence.
• Support quarterly planning rhythms and cross-team alignment rituals

This includes but is not limited to:

• Maintainingjiraroadmap boards, catching outdated or inconsistent tickets, and tracking progress toward goals
• Identifyand escape at risk and missed deadlines
• Plan, schedule, and runquarterlyroadmap planning sessions

Data Hygiene & Reporting

• Build andmaintainthe data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes
• Define and track key product health metrics in partnership with Engineering and Analytics

This includes but is not limited to:

• ReviewMixpanelevents and implement consistent naming conventions and standardize prompts for querying data
• Set up andreport outondata dashboardsfor product KPIsandgoals

What We‘re Looking For

Must-haves

• 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company
• Has built or significantly improved a release process in a cross-functional environment — knows what "good" looks like and how to get there
• Comfortable holding people accountable across teams without being adversarial — can follow up, push back, and enforce standards while keeping relationships intact
• Strong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similar
• Finds genuine satisfaction in making systems work well — not looking to own a product roadmap, but to make the whole team more effective

Strong differentiators

• Experience standing up a Product Ops function from scratch
• Hasoperatedat or alongside Director level with cross-company scope
• Familiarity with higher education, edtech, or similarly mission-driven SaaS environments

What This Is Not

This is not a coordinator role.It'snot a project manager role.It'snot a support function fora single productteam. This person will walk into any team in the company, represent product's operating standards, and be taken seriously. They need to have done this before — or something close enough that the ramp is short.