Product Operations Associate

Flam; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Flam is building the next generation of Interactive Native Ads that make digital advertising more engaging, performant, and measurable. flam seeks an Engineering & Product Operations Associate to streamline execution across Engineering, Product, and Sales.

This role is high-impact, partnering with VP of Engineering and cross-functional leaders to keep projects organized, docs current, and customer-facing material ready.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to understand software products and engineering workflows.
• Comfortable working across multiple teams with shifting priorities.
• Ownership mindset with follow-through and accountability.

Responsibilities

• Own engineering and product operations, coordinating with multiple teams.
• Maintain project plans, milestones, risks, blockers, and timelines.
• Create and maintain PRDs, feature docs, and demos.
• Prepare executive summaries, leadership updates, and dashboards.
• Support Sales with polished demos and technical collateral.

Skills

Communication

Organization

Cross-functional collaboration

Documentation

Stakeholder management

Tools

Jira

Confluence

Notion

Google Workspace

Microsoft Office

Asana

ClickUp

Linear

Cursor

ChatGPT

Claude

Gemini

Job description

Flam is building the next generation of Interactive Native Ads that make digital advertising more engaging, performant, and measurable. Our platform enables brands, publishers, and advertisers to create rich, interactive advertising experiences across web and mobile.

As we continue to scale, we’re looking for an Engineering & Product Operations Associate who will help streamline execution across Engineering, Product, and Sales.

This is a high-impact, cross-functional role working directly with the VP of Engineering, Product Managers, Engineering Leads, and Sales teams. You will become the operational backbone of multiple product initiatives, ensuring projects stay organized, documentation remains current, teams stay aligned, and customer-facing material is always ready.

About the Role

Startups move fast. Priorities change. New customer requests arrive daily. Features evolve rapidly. Our engineers and product managers should spend their time building products—not chasing documentation, updating trackers, preparing presentations, or coordinating dozens of follow-ups.

That’s where you come in.

You’ll bring structure to execution by owning operational workflows, documentation, project coordination, sales enablement, and knowledge management across multiple teams.

If you enjoy working with smart people, love organizing complexity, are passionate about productivity, and thrive in an environment where every day is different, you’ll love this role.

What You’ll Own

You’ll work closely with Engineering, Product, Sales, Design, Customer Success, and Leadership to ensure execution happens smoothly.

Your work will directly impact:

• Internal knowledge management
• Cross-functional collaboration
• Operational efficiency

Responsibilities

Engineering Operations

• Track progress across multiple engineering projects.
• Maintain project plans, milestones, risks, blockers, and timelines.
• Work closely with Engineering Leads to ensure project documentation remains accurate.
• Follow up on action items and project dependencies.
• Prepare weekly engineering updates and execution reports.
• Maintain dashboards and engineering project trackers.

Product Operations

• Create and maintain Product Requirement Documents (PRDs).
• Document feature requirements and implementation details.
• Organize product documentation and internal knowledge bases.
• Support Product Managers in gathering and documenting requirements.
• Keep documentation updated as products evolve.
• Build and maintain customer demos showcasing the latest product capabilities.
• Create and update pitch decks, one-pagers, technical presentations, and feature documentation.
• Prepare customer-facing technical documentation.
• Support Sales and Customer Success teams with ad hoc customer requests.
• Coordinate with Product and Engineering to ensure sales material reflects the latest releases.

Documentation & Knowledge Management

• Convert rough notes, discussions, and AI-generated drafts into polished, structured documents.
• Maintain technical documentation, release notes, implementation guides, FAQs, and internal documentation.
• Ensure information is easy to discover, accurate, and consistently maintained.

Cross-functional Coordination

• Coordinate activities across Engineering, Product, Sales, Design, and Customer Success.
• Manage multiple ad hoc requests simultaneously.
• Ensure stakeholders remain informed on project progress and deliverables.
• Help teams stay aligned by maintaining clear documentation and communication.

Leadership & Meeting Operations

• Schedule project meetings and coordinate discussions.
• Prepare meeting agendas.
• Capture meeting notes, decisions, and action items.
• Track ownership until tasks are completed.
• Prepare executive summaries and leadership updates.

AI-powered Productivity

• Leverage AI tools such as ChatGPT, Claude, Gemini, Cursor, and similar platforms to accelerate documentation, research, reporting, and content creation.
• Improve internal workflows by identifying opportunities for automation and operational efficiency.
• Build reusable templates and AI-assisted processes that improve team productivity.

What We’re Looking For

• 0-2 years of experience in Product Operations, Engineering Operations, Technical Program Management, Business Analysis, Consulting, Project Management, or similar roles.
• Outstanding written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to understand software products and engineering workflows.
• Comfortable working across multiple teams and handling changing priorities.
• Strong ownership mindset with excellent follow-through.
• Ability to independently learn new technologies and business domains.

Required Skills

• Excellent documentation and technical writing skills.
• Experience creating professional presentations and pitch decks.
• Strong project coordination and stakeholder management skills.
• Experience working with Google Workspace, Microsoft Office, Notion, or Confluence.
• Familiarity with project management tools such as Jira, Linear, ClickUp, Asana, or similar.
• Hands-on experience using AI tools (ChatGPT, Claude, Gemini, Cursor, etc.) to improve productivity and documentation.
• Ability to manage multiple concurrent projects with minimal supervision.

Nice to Have

• Exposure to Product Management or Technical Program Management.
• Basic understanding of software development and engineering processes.
• Familiarity with AdTech, Digital Advertising, SaaS, or Marketing Technology.
• Experience supporting Sales, Customer Success, or Go-to-Market teams.

What Success Looks Like

Within your first six months, you will:

• Keep engineering and product initiatives well-organized and visible.
• Build a documentation culture where information is always current and accessible.
• Enable Sales with polished demos, presentations, and technical collateral.
• Improve cross-functional communication and execution.
• Reduce operational overhead for Engineering and Product teams.
• Help leadership make faster, better-informed decisions through structured reporting and documentation.

Why Join Flam?

• Work directly with Engineering leadership on high-impact initiatives.
• Gain exposure to Product Management, Engineering, AdTech, AI, and startup execution.
• Own meaningful work from day one.
• Collaborate across Engineering, Product, Sales, and Leadership.
• Learn how category-defining technology products are built and scaled.
• Grow into Product Operations, Technical Program Management, Product Management, or Engineering Management roles.