Product Operations Associate

Horizontal Talent; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Horizontal Talent is seeking a Product Operations Associate to support our front office technology ecosystem in Bengaluru. You will ensure recruiters and sales teams have the systems, documentation, and AI-enabled workflows to work efficiently from prospect to placement.

The role focuses on configuring Bullhorn and related tools, translating business needs into clear requirements, and driving operational excellence across technology platforms while collaborating with IT, training, and field

Qualifications

• 2+ years in product operations or related role within staffing, recruiting, or professional services.
• Strong understanding of front office staffing workflows including sales, recruiting, candidate engagement, client relationship management.
• Hands-on experience with Bullhorn or similar ATS/CRM platforms; familiarity with automation, messaging, AI tools, search and match, or reporting tools.
• Strong customer support mindset with ability to assist producers in the field and follow issues to resolution.
• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).

Responsibilities

• Partner with the Product Operations Manager and stakeholders to support roadmap, configuration, adoption, and continuous improvement of Bullhorn and other front office tech.
• Translate feedback into clear requirements, enhancement requests, training materials, process docs, and support resources for front office staffing workflows.
• Assist with vendor evaluation by gathering requirements and documenting tradeoffs for new/existing tech partners.
• Identify and implement process improvements across technology platforms to boost efficiency.
• Monitor system performance and user adoption, recommending enhancements based on data and feedback.
• Provide timely, customer-focused support to producers by triaging questions and troubleshooting issues.
• Manage multiple projects, requests, launches, and priorities with clear communication and follow-through.
• Serve as a liaison between product operations, IT, training, sales, recruiting, and field teams to ensure adoption of changes.
• Support change management: release communications, training guides, reference materials, and enablement resources.
• Support enablement of Bullhorn and integrated tools for sales, recruiting, candidate engagement, and placement workflows.
• Assist with technology training using user-friendly materials and enable live/recorded sessions.
• Help maintain data quality and usage standards across field teams.
• Develop and maintain AI tools, prompts, and best practices to improve outreach and productivity.

Skills

Product operations

Front office

Customer support

Troubleshooting

Project management

Education

Bachelor’s degree in Business/Information Systems

Tools

Bullhorn

ATS/CRM platforms

Job description

Product Operations Associate – Front Office Technologies

We are seeking a detail-oriented and resourceful Product Operations Associate to support our front office technology ecosystem. This role will help ensure recruiters and sales teams have the systems, support, documentation, and AI-enabled workflows they need to work efficiently from prospect to placement. The ideal candidate is customer-service minded, comfortable troubleshooting independently, and able to manage multiple projects, requests, and priorities at the same time.

Key Responsibilities

• Partner with the Product Operations Manager and stakeholders to support the roadmap, configuration, adoption, and continuous improvement of Bullhorn and other front office technologies, including ATS, CRM, automation, messaging, search/match, and AI-enabled tools.
• Translate producer feedback and business needs into clear requirements, enhancement requests, training materials, process documentation, and support resources tied to front office staffing workflows.
• Assist with vendor evaluation by gathering requirements, comparing capabilities, documenting tradeoffs, and supporting implementation recommendations for new and existing front office technology partners.
• Operational Excellence
• Identify and implement process improvements across technology platforms to enhance operational efficiency and reduce manual work.
• Monitor system performance and user adoption, recommending enhancements based on data and feedback.
• Provide timely, customer-focused support to producers in the field by triaging system questions, troubleshooting issues, documenting recurring themes, and escalating when appropriate.
• Manage multiple projects, support requests, launches, and priorities simultaneously while maintaining clear communication, organized follow-through, and strong attention to detail.
• Cross-Functional Collaboration
• Serve as a liaison between product operations, IT, training, sales, recruiting, and field teams to ensure front office technology changes are clearly understood and successfully adopted.
• Partner on change management initiatives, including release communications, training guides, quick reference materials, office hours, and producer-facing enablement resources.
• Support implementation, optimization, and day-to-day enablement of Bullhorn and integrated front office tools that support sales, recruiting, candidate engagement, client relationship management, and placement workflows.
• Assist with technology training by preparing user-friendly materials, supporting live or recorded enablement sessions, answering producer questions, and reinforcing best practices for front office tools.
• Help maintain consistent usage standards, data quality expectations, and workflow guidance so field teams can use front office systems accurately and effectively.
• Develop, test, and maintain AI tools, prompt libraries, and prompt engineering best practices that help producers draft outreach, summarize records, improve search strategies, and increase productivity while following company standards.
• Data & Reporting
• Partner with analytics and product operations teams to monitor adoption, usage trends, support themes, and performance metrics for Bullhorn and related front office technologies.
• Use data, producer feedback, and recurring support patterns to recommend workflow improvements, documentation updates, automation opportunities, and AI prompt enhancements.

Qualifications

• Required Experience
• 2+ years in product operations, business systems support, technology enablement, recruiting operations, sales operations, or a related role within staffing, recruiting, or professional services.
• Strong understanding of front office staffing workflows, including sales, recruiting, candidate engagement, client relationship management, job intake, submittals, and placement processes.
• Hands-on experience with Bullhorn or similar ATS/CRM platforms; familiarity with automation, messaging, AI tools, search and match, or reporting tools is preferred.
• Strong customer support mindset with the ability to assist producers in the field, ask thoughtful questions, troubleshoot independently, and follow issues through to resolution.
• Excellent organization and prioritization skills, with the ability to manage multiple projects, requests, deadlines, and stakeholder needs at the same time.
• Curious, self-directed, and comfortable learning new systems, testing workflows, building AI prompts, documenting processes, and driving clarity in fast-moving environments.
• Education
• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).