Product Operations Analyst

PHONEPE LIMITED; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

PHONEPE LIMITED in Bengaluru is seeking a Product Operations Analyst to translate data insights into actionable recommendations, and to create regular reports and dashboards to monitor KPIs and business trends. You will leverage Excel, SQL, and data visualization tools to automate reporting and drive operational efficiency.

The role requires a detail-oriented, analytically minded professional who can collaborate with product, tech, business, and customer service teams to optimize processes and

Qualifications

• Strong data analysis background with ability to derive actionable insights.
• Detail-oriented and able to translate data into business recommendations.
• Experience collaborating with product, tech, business and customer service teams.

Responsibilities

• Translate data insights into actionable recommendations to drive efficiency and strategic decisions.
• Create and maintain reports and dashboards to monitor KPIs and trends.
• Use Excel, SQL and data visualization tools to extract, analyze and visualize data, automating reporting where possible.
• Support data analysis and reporting improvements to enhance productivity and reduce errors.
• Collaborate with cross-functional teams and external partners to align operations and data needs.

Skills

Data analysis

Analytical thinking

Business insights

Cross-functional collaboration

Tools

Excel

SQL

Data visualization tools

Job description

Job Description

Conduct in-depth analysis of operational data to identify trends, patterns, and areas for improvement.

Translate data insights into actionable recommendations to drive operational efficiency and strategic decision-making. Create and maintain regular (e.g., monthly/weekly/daily) reports and dashboards to monitor key performance indicators (KPIs) and business trends. Utilize various software tools and systems (Excel, SQL, data visualization tools) to extract, analyze, and visualize data, automating reporting processes where possible.

We are seeking a detail-oriented and analytically skilled Product Operations Analyst to join our dynamic team in our innovative insurance tech company. The Analyst will play a pivotal role in optimizing our operational processes, enhancing efficiency, and contributing to the overall success of the company. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Translate data insights into actionable recommendations to drive operational efficiency and strategic decision-making.
• Create and maintain regular (e.g., monthly/weekly/daily) reports and dashboards to monitor key performance indicators (KPIs) and business trends.
• Utilize various software tools and systems (Excel, SQL, data visualization tools) to extract, analyze, and visualize data, automating reporting processes where possible.
• Data Analysis and Reporting:
• Process Improvement Support:
  • Support the evaluation of current operational processes, identifying bottlenecks and inefficiencies.
  • Assist in proposing and documenting process improvements to enhance productivity, reduce errors, and streamline workflows.
  • Contribute to the implementation of solutions that ensure compliance and mitigate operational risks.
• Issue Resolution and Documentation:
  • Monitor business application dashboards and anomaly detection systems for issues and errors.
  • Investigate root causes of errors and analyze their impact on business operations.
  • Provide insights on issue fixes to reduce business loss and support resolution efforts.
  • Create and maintain accurate and up-to-date documentation related to processes, issues, and solutions.
• Cross-Functional Collaboration:
  • Collaborate with internal teams (product, tech, business, and customer service) and external partners (insurance partners, vendors) to gather insights, share best practices, and support initiatives that optimize operations.
  • Liaise with partner insurance for day-to-day business operations and act as a bridge between partner SPOCs and internal business, product, tech, and customer service teams for resolutions, data, and operational alignment.