Product operation manager

NPS Prism; Gurugram District; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

NPS Prism is looking for an Associate in Product Operations to drive business growth and enhance data management capabilities. This role involves creating visualization dashboards, analyzing data, and supporting customer interactions. The ideal candidate should have over 2 years of experience in data-related fields and expertise in tools like Tableau and SQL.

Join a team focused on technology-driven solutions where you can contribute significantly. The position is based in Gurugram, Haryana, and offers a collaborative and dynamic work environment.

Qualifications

• 2+ years of experience in Data Management, Business Intelligence, or Analytics.
• Experience in managing customer surveys and data visualizations.
• Strong command of Tableau and dashboard design.

Responsibilities

• Independently own assigned workstreams and develop visualization dashboards.
• Provide expertise in data management to stakeholders.
• Support junior team members by clarifying tools and workflows.

Skills

Tableau

Data Management

Business Intelligence

SQL

Python

Alteryx

Education

Graduate/post graduate from a top-tier institute

Concentration in Statistics, Mathematics, Engineering or similar

Tools

SQL

Python

Tableau

Alteryx

Job description

Associate, Product Operations

NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future.

Key Responsibilities

• Independently owns the workstreams assigned to the individual and develops client-ready visualization dashboards using tools like Tableau with minimal guidance.
• Works with multiple stakeholders across instruments and workstreams to provide expertise in data management.
• Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices.
• Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring they are well documented across service lines.
• Analyzes the data using tools like SQL, Alteryx, and Databricks.
• Designs and executes new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specifications.
• Responds to onshore team/client questions around the data and insights.
• Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client-facing discussions.
• Provides ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed.
• Supports commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients.

Required Qualifications, Experience & Skills

Education

Required: Graduate/post graduate from a top‑tier institute or pursued a statistical/analytical course from a tier‑1 university.

Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research.

Experience

2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics, with hands‑on experience in managing end-to-end customer surveys, data analysis, and visualizations.

Technical Skills

• Extensive hands‑on experience with Tableau, strong command of dashboard design, interactivity, and performance optimization.
• Proven experience using Alteryx for data prep, transformation, and validation at scale.
• Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data.
• Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks.

Other Skills

• Proactive problem‑solver with a strong sense of ownership and attention to detail.
• Experience mentoring junior team members and contributing to a collaborative team culture.
• Excellent interpersonal, written, and verbal communication skills.
• Comfort working in a hybrid or remote environment with distributed teams.
• Demonstrates resilience and adaptability in navigating change and feedback.
• Consistently seeks feedback and iterates to improve performance and team outcomes.