Product Onboarding Specialist

Relinns Technologies; Sahibzada Ajit Singh Nagar; On-site; INR 5,00,000 - 9,00,000; Full time

Job summary

An established industry player is looking for a Senior Product Onboarding Specialist to enhance customer experiences in Mohali. In this pivotal role, you will lead customer onboarding, providing tailored product demonstrations and educational content to ensure clients maximize their product usage. Collaborating with cross-functional teams, you will identify and resolve customer challenges, fostering strong relationships to boost product adoption and retention. Join a dynamic team that values innovation and customer success, and enjoy a supportive environment with ample opportunities for professional growth.

Benefits

Competitive compensation package

Learning and development opportunities

Fast-paced team environment

Exposure to advanced technologies

Qualifications

• 3-5 years in product onboarding or customer success roles.
• Expertise in creating educational content and product demos.

Responsibilities

• Lead customer onboarding meetings and product tours.
• Create video demonstrations and educational materials for users.

Skills

Customer Onboarding

Communication Skills

Presentation Skills

Problem-Solving

Customer Relationship Management

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

CRM Systems

Customer Support Tools

Video Editing Software

Job description

About the Role:

We are seeking an experienced and customer-centric Senior Product Onboarding Specialist to join our team in Mohali. In this senior role, you will play a pivotal part in ensuring that our customers are onboarded seamlessly, receive personalized product demos, and are educated on best practices to maximize the value of our solutions. You will work closely with cross-functional teams to remove any roadblocks and contribute to improving product adoption and customer retention strategies.

Key Responsibilities:

• Customer Onboarding:

  • Lead and conduct high-level onboarding meetings, product tours, and company presentations, ensuring that customers understand how our products align with their business needs.
  • Provide in-depth and tailored product demos based on the customer's goals, ensuring that complex product features are clearly explained and understood.
  • Guide customers through product setup and ensure they are equipped for success from day one.

• Customer Education and Optimization:

  • Work closely with customers to understand their specific goals and provide customized product information and best practices to help them achieve their desired outcomes efficiently.
  • Proactively identify and remove roadblocks such as product-related issues, poor implementation, or gaps in customer knowledge that hinder their progress.
  • Provide high-quality, ongoing educational materials and support to enhance product usage and adoption.

• Product Adoption and Retention:

  • Collaborate with internal teams (e.g., customer support, product development) to address customer concerns and ensure timely issue resolution.
  • Play a critical role in improving product adoption rates and increasing customer retention by fostering positive relationships and engagement strategies.
  • Use insights from customer interactions to provide feedback to internal teams for continuous product improvement.

• Video Demonstrations and Educational Content:

  • Create professional-grade video demonstrations, tutorials, and educational content to help customers better understand and utilize product features.
  • Develop comprehensive onboarding materials, including step-by-step guides, video walkthroughs, and other resources that assist customers in achieving success with our products.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in product onboarding, customer success, or a related customer-facing role.
• Proven experience delivering product demos and guiding customers through complex product setups.
• Strong communication, presentation, and problem-solving skills with the ability to distill complex concepts into clear, actionable insights.
• Expertise in creating educational content, particularly video demonstrations, to support product adoption and customer success.
• Experience working with CRM systems, customer support tools, and video editing software is highly desirable.
• Demonstrated ability to build strong customer relationships and contribute to improving customer retention.
• Self-motivated and organized, with a proactive approach to solving customer challenges.

Top Reasons to Work with Us:

• Join a fast-paced team of like-minded individuals who share your passion for customer success and technology.
• Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and advanced technologies.
• Enjoy a high-growth work environment with ample learning and development opportunities.
• Competitive compensation package based on experience and skill.