Product Manager, Patient Messaging

Athenahealth India; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Health benefits

Commuter support

Tuition assistance

Employee resource groups

Flexible work options

Offices with dog-friendly policies

Job summary

athenahealth in Bengaluru is seeking a Product Manager for the Patient Messaging Zone to own AI-enabled patient communications, aligning with US-based peers and reporting to Bengaluru product leadership. You will shape the roadmap, learn user workflows, and deliver safe, trustworthy AI features.

You’ll collaborate with engineering, data science, UX, and analytics teams to measure impact, define acceptance criteria, and guide delivery in an Agile environment while ensuring compliance, privacy,

Qualifications

• 8+ years of product management experience in healthcare or health technology preferred.
• Bachelor's degree required; preferred fields include Computer Science, Data Science, or Business.
• Strong understanding of AI/ML concepts and their application to product delivery, including model lifecycle concepts.
• Experience with responsible AI principles such as bias, explainability, human oversight, and trust.
• Familiarity with data pipelines, data quality considerations, and experimentation methods (e.g., A/B testing of model-driven features).
• Experience launching AI-driven or data-intensive products and supporting adoption post-launch.
• Technical understanding of mobile, SaaS, messaging infrastructure, and APIs to assess feasibility and timelines.
• Strong written and verbal communication; ability to translate AI/technical concepts for non-technical stakeholders.

Responsibilities

• Define and manage product strategy and roadmap for Patient Messaging, including AI-enabled features.
• Collaborate with data science and engineering to shape AI features and measure outcomes.
• Write user stories, acceptance criteria, and PRDs for AI-enabled capabilities.
• Coordinate with legal, compliance, security, and patient safety partners on responsible AI review.
• Partner with US-based peers to align on workflow design and roadmap sequencing.

Skills

Product management

AI/ML concepts

Communication skills

Cross-functional collaboration

Agile / Scrum

Education

Bachelor's degree in Computer Science, Data Science, Business, or related field

Tools

APIs

Mobile tech

SaaS platforms

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary

Join athenahealth's Patient Experience (PEX) division as a Product Manager for the Patient Messaging Zone in Bangalore. In this role, you will own a defined product area within Patient Messaging, driving the roadmap for AI-enabled communication capabilities that help patients and care teams connect efficiently and safely. You will work closely with engineering, data science, UX, and analytics teams to deliver messaging experiences that are usable, trustworthy, and grounded in responsible use of AI. This role partners closely with US-based product peers and reports to the Zone's product leadership in Bangalore.

About the Team

The Patient Messaging Zone brings together Product Management, Engineering, UX, Product Analytics, Data Science, and Patient Safety partners to improve how patients and provider staff communicate. The team is expanding its use of AI to reduce staff burden while keeping patients safe and informed.

Essential Job Responsibilities

• Product Strategy & AI-Enabled Delivery: Define and manage the product strategy and roadmap for an assigned area within Patient Messaging. Learn users' workflows (patients, front-desk/clinical staff) and propose AI-enabled solutions that reduce friction and improve response times. Collaborate with data science and engineering to shape AI features ensuring they are measurable and appropriate for patient-facing communication. Define expected behavior for AI-enabled capabilities, including guardrails for trust, explainability, escalation to a human, and handling of low-confidence outputs. Write clear user stories, acceptance criteria, and product requirements that support engineering delivery, including requirements specific to model behavior, edge cases, and fallback paths. Use AI-enabled tools and product analytics to inform requirements, evaluate tradeoffs, and speed up decision-making across planning and delivery.
• Cross-Functional Execution: Work with engineering and scrum teams to prioritize backlog items and guide day-to-day delivery in an Agile environment. Partner with cross-functional teams to evaluate customer needs, market trends, and competitive signals relevant to patient messaging and conversational AI. Contribute to product discovery: identifying problems, testing concepts, and validating solutions (including AI-generated outputs) with users and stakeholders. Monitor product and model performance after release; use feedback, quality metrics, and user input to guide iterative improvement. Support launch planning, alpha/beta feedback cycles, adoption activities, and resolution of production issues. Represent the voice of the customer in product and design discussions, balancing efficiency gains from AI against patient safety and data sensitivity considerations. Coordinate with legal, compliance, security, and patient safety partners on responsible-AI review processes for messaging features.
• Collaboration Across Geographies: Work closely with US-based product peers to align on workflow design, requirements, and roadmap sequencing. Contribute to measurement frameworks for feature and model performance within the zone. Support continuous improvement efforts across the product lifecycle, including documentation of AI feature behavior for internal and client-facing teams.

Expected Education & Experience

Bachelor's degree required; a degree in Computer Science, Data Science, Business, or a related field preferred.

8+ years of product management experience; healthcare or health technology experience preferred.

Strong understanding of AI/ML concepts and how they apply to product delivery, including familiarity with model lifecycle concepts (training, validation, deployment, monitoring).

Understanding of responsible AI principles - bias, explainability, human oversight, and trust.

Familiarity with data pipelines, data quality considerations, and experimentation methods (e.g., A/B testing of model-driven features).

Experience bringing AI-driven or data-intensive products to market and supporting adoption post-launch.

Technical understanding of mobile, SaaS, messaging infrastructure, and APIs sufficient to assess feasibility and timelines.

Strong written and verbal communication skills, with the ability to translate complex AI/technical concepts for non-technical stakeholders.

Comfortable gathering requirements from globally distributed teams and coordinating delivery across geographies.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity.

We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision.

We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives.

We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.

Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way.

That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

• Along with health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces — some offices even welcome dogs
• Flexibility

While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.

We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful.

Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.