Product Manager, Merchant Experience

Zoho; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tazapay is seeking a Product Manager for the Merchant Experience to own the APIs and the payments dashboard. You will work across engineering, design, partnerships, legal, risk and operations to deliver surfaces used by merchants for Payins, Payouts and holding services.

The role emphasizes collaboration with multiple teams to build ergonomic, scalable interfaces and financial product experiences for cross-border trade.

Qualifications

• Minimum 1–3 years in fast-paced startups.
• Strong intuition for high-performing API design and ergonomic developer experience.
• Excellent written and verbal communication; precise articulation of user problems.

Responsibilities

• Own and operate the API platform for Tazapay, extending payin, holding and payout surfaces as the business grows.
• Craft and execute the product roadmap, prioritizing initiatives by impact, urgency, value and resources.
• Collaborate with engineering, legal, sales, support and other teams early in development to shape product plans.
• Ensure a reliable, performant platform with strong API extensibility and low latency.
• Build a frictionless payments dashboard experience through close user and cross-functional collaboration.
• Support the developer community with Postman collections and integration examples.

Skills

API design

Developer experience

Cross-functional collaboration

Data-driven

Ownership mindset

Education

Degree in Computer Science or Engineering

Tools

Postman

Job description

TazaPay is a trade management platform for small- and medium-sized businesses (SMBs) to conduct cross-border commerce safely.

It will bring together the best technologies and financial services that are only available to the large companies today and make them accessible to the SMBs.

We are trying to address the unmet needs of millions of exporters and importers who not have access to the essential tools for doing cross-border trade such as trade protections via escrow, currency hedging and finance

Lack of trust is one of the biggest inhibitors for B2B cross border business. Buyers and sellers tend to work only with known and trusted parties thereby limiting their business opportunities. Our platform will enable access to various services for doing cross-border trade safely - such as counterparty risk assessment, trade assurance and trade protections via escrow

Our goal is to enhance trust in the trade process so that SMBs feel confident about doing more business with overseas counterparties

Our platform is cloud-based and easy to use. Our mobile and web apps simplify and digitalize every step of the process. Using our cloud-based platform, the SMBs can do more business with trusted parties in a trusted and convenient manner.

Job Description

Job Title - Product Manager, Merchant Experience
Location - New Delhi / Bangalore
Experience - 2-5 years

About Tazapay
Tazapay is the financial technology platform of choice for cross-border businesses. We offerlocal and global collections, holding and payouts in over 70 markets. Our partners do not need tocreate local entities and we offer the compliance framework to take care of local regulations andrequirements. This results in decreased transaction costs, forex transparency and higherauthorization rates.

About the team
At Tazapay, product development is an extremely collaborative effort between engineering,design, partnerships, legal, risk, operations and go-to-market teams. The merchant experienceteam owns building and maintaining the core features of Tazapay’s heavily used dashboard andthe APIs, including Payins and Payouts. This is a hybrid and user-facing team, responsible both for ensuring that Tazapay’s APIs arehighly usable and ergonomic, as well as ensuring that the dashboard interface is simple,actionable, and maximises operational efficiency

What you will do
As the product manager for merchant experience, you will be responsible for anysurface that a merchant chooses to interface with Tazapay. You will ensure that enterprises needing bare metal access to Tazapay can successfully build and operatetheir payment operations.

You will

• Own and operate the API platform for Tazapay, including defining a long termstrategy for extending our payin, holding and payout surfaces as the businessgrows.
• Craft and execute on the roadmap, effectively prioritizing initiatives based on customer impact, urgency, business value, and resource constraints.
• Collaboratively partner with other Tazapay teams (engineering, legal, sales,support, etc) early in the product development lifecycle and jointly shapeproduct plans that lead with delightful experiences.
• Ensure we are building a reliable, performant platform, including systemreliability, API extensibility, and latency.
• Work closely with users, product teams, and cross-functional partners to build a comprehensive and frictionless payments dashboard experience.
• Support our developer community through public Postman collections, integration examples and solutioning complex integration workflows.

Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 1-3 years of work experience having worked with fast-paced startups.
• An obsession over product quality, specifically an intuition for high-performing,ergonomic and long-lasting API design.
• Strong API “taste” – you should know what makes a great developer experienceand be a driver of good API design decisions, down to individual parameternaming
• Strong written and verbal communication skills with a talent for precisearticulations of user problems.
• An ownership mindset and works on whatever it takes to solve problems and delight users.
• Can dig deep into the data, think from first principles, and deliver the rightresults
• Strong bias for action.

Preferred Qualifications

• Degree in Computer Science, Engineering, or a related field.
• Proven track record of delivering robust software solutions at scale.
• Experience working with cross functional teams and stakeholder management.
• Ability to understand complex engineering concepts on a deep technical level.
• Experience working on financial products.